Avaya Knowledge - G450: Voip failure due to FW mismatch

Details

VOIP DSP core failures reported for media-gateways 7, 9 and 10.
G450 FW 36.12.0

PDC-PBX-C20-MG1-030(develop)# sh voip-p

VOIP ENGINE PARAMETERS
---------------------------------------------------------
Fault Status : No Fault Messages
Additional Status : No Status Messages

CURRENT STATE
---------------------------------------------------------
In Use : 156 of 320 channels, 4680 of 9600 points (48.8% used)

VoIP-DSPs PARAMETERS
-----------------------------------------------------------
VoIP Child Type SUFFIX HW      FW      Chan    Admin   Oper    Fault
Slot Board              VINTAGE VINTAGE InUse   State   State   Status
---- ----- ----- ------ ------- ------- ------- ------- ------- ---------
1    VOIP MP160 B      0       134      52/160 Release In Use Errors
2    VOIP MP160 B      0       134     104/160 Release In Use No Error
3    -- Not Installed --
4    -- Not Installed --

Problem Clarification

Multiple G450 are showing DSP voip failures

terminal length: 200
PDC-PBX-C20-MG1-030(develop)# tshell

-> ldump 1000
value = 52992540 = 0x3289a1c
->
ERRID    MM/DD-hh:mm:ss.hs    EVENT HANDLE      ERRNO       AUX1       AUX2
---------- ----------------- ------------------ ---------- ---------- ----------
                                          STR
             ----------------------------------------------------------------
0000171539 03/06-17:11:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171538 03/06-17:11:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171537 03/06-17:10:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171536 03/06-17:10:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171535 03/06-17:09:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171534 03/06-17:09:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171533 03/06-17:08:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171532 03/06-17:08:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171531 03/06-17:07:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171530 03/06-17:07:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171529 03/06-17:06:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171528 03/06-17:06:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure
0000171527 03/06-17:05:12.00 MSY-SYSNTFNA-00001 0          0x3        0x1
             VoIP DSP Core Failure
0000171526 03/06-17:05:12.00 MSY-SYSNTFNA-00001 0          0          0x1
             VoIP DSP Core Failure

Cause

Firmware mismatch in gateway

mid-pbx-c20-mg10-045(develop)# sh sys

System Name :

System Location :

System Contact :

Uptime (d,h:m:s) : 340,06:08:41 <-- last reboot 340 days ago

Call Controller Time : 15:27:49 07 MAR 2017

Serial No : 15OL45691047

Model : G450

HW Ready for FIPS : No

Chassis HW Vintage : 1

Chassis HW Suffix : A

Mainboard HW Vintage : 3

Mainboard HW Suffix : A

Mainboard FW Vintage : 36.12.0 ß GW running 36.12.0

LAN MAC Address : a4:25:1b:a6:4d:08

WAN1 MAC Address : a4:25:1b:a6:4d:09

WAN2 MAC Address : a4:25:1b:a6:4d:0a

SERVICES MAC address : a4:25:1b:a6:4d:0b

Memory #1 : 512MB

Compact Flash Memory : CompactFlash card is disabled

PSU #1 : 400W

PSU #2 : 400W

Media Socket #1 : MP160 VoIP DSP Module

Media Socket #2 : MP160 VoIP DSP Module

--type q to quit or space key to continue--

mid-pbx-c20-mg10-045(develop)# sh image ver

Bank Version

----------- -------

A (current) 37.41.0 <-- Both boot banks on the GW are upgraded to 37.41.0, but the GW hasn’t been reset yet to take the upgrade

B 37.41.0

Customer had "pre-staged" GW upgrade, but applied latest FW to both boot banks without resetting GW

Solution

Reset G450 to complete FW upgrade