Agent not able to log into New SIP phones. error code 1382

Doc ID    SOLN306115
Version:    1.0
Status:    Published
Published date:    10 Mar 2017
Author:   
Bryan Case
 

Details

Receiving error 1382 for Agent Login. See POC in 'Additional Comments'
Noticed todaySetting up Agent Logins, receiving error 1382. tried Avaya site support documents,

Problem Clarification

7.x

Customer is setting up new SIP phones. And agents are not able to login to SIP phone

Cause

Incorrect programming on SIP stations.

Solution

Customer needs to change SIP station programming.

Ensure that the phone type on the Station screen is one of the 96X1SIPCC types, and assign an agnt-login button on the Station screen for each SIP agent deskphone.

Do not configure SIP agent deskphones with EC500 buttons because Communication Manager as an evolution server does not support EC500.
See attached Call Center Elite guide

Attachment File

CallCenterElite.pdf
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband



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