CMS-OA :cusotmer reported issue that Primary CMS data is not getting updated since 4th March in OA application but Secondary CMS it is showing data


Doc ID    SOLN306485
Version:    1.0
Status:    Published
Published date:    16 Mar 2017
Author:   
nmokhle
 

Details

For Reference matrix INC000011641625 customer reported issue that Primary CMS data is not getting updated since 4th March in OA application but Secondary CMS it is showing data .No data is showing up in OA  for Primary CMS Server since 4th March.

(amc-vcc-cms02)-(Primary)=# rpm -qa cms
cms-R18.0.0.1-fb.g.x86_64
 

Problem Clarification

customer reported issue that Primary CMS data is not getting updated since 4th March in OA application but Secondary CMS it is showing data .No data is showing up in OA  for Primary CMS Server since 4th March.

(amc-vcc-cms02)-(Primary)=# rpm -qa cms
cms-R18.0.0.1-fb.g.x86_64
 

Cause


In primary CMS for OA application data is not getting refreshed .
Checked OA status in primary CMS
1:Able to ping OA server from Primary CMS
(amc-vcc-cms02)-(Primary)=# ping 157.191.127.212
PING 157.191.127.212 (157.191.127.212) 56(84) bytes of data.
64 bytes from 157.191.127.212: icmp_seq=1 ttl=123 time=1.29 ms
64 bytes from 157.191.127.212: icmp_seq=2 ttl=123 time=1.35 ms
64 bytes from 157.191.127.212: icmp_seq=3 ttl=123 time=1.80 ms

2:In path /cms/ech_data/daily in Pri CMS can see Echi data is getting generated

(amc-vcc-cms02)-(Primary)=# date
Thu Mar  9 08:15:12 EST 2017

(amc-vcc-cms02)-(Primary)=# ls -ltr
total 30284
-rw-rw-rw-. 1 root cms   583397 Mar  9 00:30 chr6602.948
-rw-rw-rw-. 1 root cms   323416 Mar  9 00:43 chr6603.949
-rw-rw-rw-. 1 root cms   405662 Mar  9 01:00 chr6701.950
-rw-rw-rw-. 1 root cms   590367 Mar  9 01:20 chr6702.951
-rw-rw-rw-. 1 root cms   257898 Mar  9 01:29 chr6801.952
-rw-rw-rw-. 1 root cms   738131 Mar  9 01:50 chr6802.953
-rw-rw-rw-. 1 root cms   289263 Mar  9 01:59 chr6901.954
-rw-rw-rw-. 1 root cms   706766 Mar  9 02:12 chr6902.955
-rw-rw-rw-. 1 root cms   904017 Mar  9 02:29 chr0001.956
-rw-rw-rw-. 1 root cms    93406 Mar  9 02:30 chr0002.957
-rw-rw-rw-. 1 root cms  1007870 Mar  9 02:48 chr0101.958
-rw-rw-rw-. 1 root cms   669825 Mar  9 03:00 chr0201.959
-rw-rw-rw-. 1 root cms   328295 Mar  9 03:02 chr0202.960
-rw-r--r--. 1 root root    1752 Mar  9 03:10 DailyFiles
-rw-rw-rw-. 1 root cms   996021 Mar  9 03:13 chr0301.961
-rw-rw-rw-. 1 root cms   998112 Mar  9 03:26 chr0401.962
-rw-rw-rw-. 1 root cms   188198 Mar  9 03:29 chr0501.963
-rw-rw-rw-. 1 root cms   809922 Mar  9 03:38 chr0502.964
-rw-rw-rw-. 1 root cms   996021 Mar  9 03:52 chr0601.965
-rw-rw-rw-. 1 root cms   604307 Mar  9 04:00 chr0701.966
-rw-rw-rw-. 1 root cms   394510 Mar  9 04:03 chr0702.967
-rw-rw-rw-. 1 root cms   996021 Mar  9 04:13 chr0801.968

3:Also in su - cms cms ; can see logs for Echi

03/09/17 08:27:43 - menuech: run by user ID: cms
03/09/17 08:21:49 - ech_handler: Done
03/09/17 08:21:48 - ech_handler: Calling dcsend for OA
03/09/17 08:21:48 - ech_handler: Called
03/09/17 08:21:48 - ech_copy: moving chr2701 to /cms/ech_data/daily/chr2701.995
03/09/17 08:21:48 - ech_copy: License check: Successful
03/09/17 08:21:48 - ech_copy: Licensed sessions: 1, Running sessions: 0
03/09/17 08:21:48 - ech_copy.sh: calling ech_copy
03/09/17 08:21:48 - ech_copy.sh: =============================================
03/09/17 08:09:20 - ech_handler: Done
03/09/17 08:09:19 - ech_handler: Calling dcsend for OA
03/09/17 08:09:19 - ech_handler: Called
03/09/17 08:09:19 - ech_copy: moving chr2601 to /cms/ech_data/daily/chr2601.994
03/09/17 08:09:19 - ech_copy: License check: Successful
03/09/17 08:09:19 - ech_copy: Licensed sessions: 1, Running sessions: 0
03/09/17 08:09:18 - ech_copy.sh: calling ech_copy
03/09/17 08:09:18 - ech_copy.sh: =============================================
03/09/17 08:00:38 - ech_handler: Done
03/09/17 08:00:37 - ech_handler: Calling dcsend for OA
03/09/17 08:00:37 - ech_handler: Called
03/09/17 08:00:37 - ech_copy: moving chr2502 to /cms/ech_data/daily/chr2502.993
03/09/17 08:00:37 - ech_copy: License check: Successful

4:login into OA from CMS as below:

primary CMS for OA application data is not getting refreshed .


(amc-vcc-cms02)-(Primary)=# su - biadmin
[biadmin@amc-vcc-cms02 ~]$ ./opt/BI/.profile
-bash: ./opt/BI/.profile: No such file or directory
[biadmin@amc-vcc-cms02 ~]$ . /opt/BI/.profile
[biadmin@amc-vcc-cms02 ~]$ pa list
   .       system boot  May 24 13:36
   .       run-level 4  Jun 18 01:11    4       0       3
java            .       Feb  9 23:16  old    4186  id=admb
java            .       Feb  9 23:16  old    4187  id=adm0
java            .       Feb  9 23:16  old    4188  id=ams
forwarde        .       Mar  4 04:00  old   23022  id=fwdcmsagent
forwarde        .       Mar  4 03:51  old   17849  id=fwdcmscallhistory
forwarde        .       Mar  4 04:00  old   22742  id=fwdcmscwc
forwarde        .       Mar  4 04:00  old   22890  id=fwdcmsskill
forwarde        .       Mar  4 03:56  old   20432  id=fwdcmssynonyms
forwarde        .       Mar  4 03:51  old   17507  id=fwdcmsvdn

Solution


login in OA from CMS

(amc-vcc-cms02)-(Primary)=# su - biadmin

Restart of PA service on Primary CMS
[biadmin@amc-vcc-cms02 ~]$ pa stop all
stopping all...
successfully stopped all
[biadmin@amc-vcc-cms02 ~]$ pa start all
starting mom, please wait...
successfully started all
[biadmin@amc-vcc-cms02 ~]$ date
Thu Mar  9 10:10:19 EST 2017
[biadmin@amc-vcc-cms02 ~]$


Post restart of pa service pa list got refresh and can see data is getting populated in OA for Primary CMS .

biadmin@amc-vcc-cms02 ~]$ pa list
   .       system boot  May 24 13:36
   .       run-level 4  Mar  9 10:10    4       0       3
java            .       Mar  9 10:10  old   21113  id=admb
java            .       Mar  9 10:10  old   21114  id=adm0
java            .       Mar  9 10:10  old   21055  id=ams
forwarde        .       Mar  9 10:10  old   21296  id=fwdcmsagent
forwarde        .       Mar  9 10:10  old   21294  id=fwdcmscallhistory
forwarde        .       Mar  9 10:10  old   21299  id=fwdcmscwc
forwarde        .       Mar  9 10:10  old   21297  id=fwdcmsskill
forwarde        .       Mar  9 10:10  old   21295  id=fwdcmssynonyms
forwarde        .       Mar  9 10:10  old   21298  id=fwdcmsvdn
[biadmin@amc-vcc-cms02 ~]$ date
Thu Mar  9 10:11:13 EST 2017

Attachment Description

Pre and post snapshot of OA page

Attachment File

Mckensey CMS-OA 16mar17.docx
198K • < 1 minute @ 56k, < 1 minute @ broadband



Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy