SAL keep receiving heartbeat error alarm

Doc ID    SOLN308029
Version:    1.0
Status:    Published
Published date:    25 Jun 2017
Author:   
Lingxiao Wang
 

Details

Keep receiving heartbeat error alarm email from XUI.

Problem Clarification

Keep receiving heartbeat error alarm email from XUI

Cause

<14>Apr 7 14:38:51 sgwpr701.corp.inc SPIRITAgent[noProcessID]: +08:00 2017 246 1 com.avaya.spirit.agent.alarming.alarm.source.snmp.TrapCallbackHandler | 1 com.avaya.spirit.agent ALARM00108 [ 0000001491546526813 ] Received Alarm from 198.175.36.94 : 5000138465 07/14:38,EOF,ACT|SPIRIT,HB-FAILED,n,MAJ,Unable to deliver Heartbeat Message to the Enterprise Server;


it seems the alarm is caused by the NMS

Solution

cleared the NMS listener field, and restart the spiritAgent services. send test alarm from UI, and observer the test alarms reaches the CORE, and from logs, it shows normal.

Additional Relevant Phrases

cleared the NMS listener field, and restart the spiritAgent services. send test alarm from UI, and observer the test alarms reaches the CORE, and from logs, it shows normal.

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