WFO: WFO Production Service Unable To Start Completely


Doc ID    SOLN310617
Version:    1.0
Status:    Published
Published date:    05 Jun 2017
Author:   
Imaobong Ekwere
 

Details

WFO 12.0 HFR 9 HF 930

The WFO service (WFO_ProductionDOamin_Production Service) wont start post

Problem Clarification

The WFO service (WFO_ProductionDOamin_Production Service) wont start post 500mb. Unable to access the WFO web application.

Cause

There was an internal issue with the Domain Controller (port/service issue) as connection could not established to the Domain Controller specified in the config.xml file using LDP. Hence, Domain Controller was unable to authenticate the Service account.

The Production Server log file indicated:

<> <> <> <1496323175368> weblogic.security.SecurityInitializationException: Server installed as Windows NT service with incorrect password for user svc_WLSadmin; The password may have been changed since the server was installed as a Windows NT Service. Contact the Windows NT system administrator.
at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.doBootAuthorization(CommonSecurityServiceManagerDelegateImpl.java:945)
at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initialize(CommonSecurityServiceManagerDelegateImpl.java:1054)
at weblogic.security.service.SecurityServiceManager.initialize(SecurityServiceManager.java:873)
at weblogic.security.SecurityService.start(SecurityService.java:141)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused By: javax.security.auth.login.FailedLoginException: Authentication Failed: User svc_WLSadmin doesn't exist.
at com.bluepumpkin.security.wlsproviders.authentication.DBLoginModuleImpl.throwFailedLoginException(DBLoginModuleImpl.java:256)
at

Solution

Customer's active directory team resolved issue on their DC (port/service issue)


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