CallPilot 1006r:HA: AOS Service is down on both servers: NEED RCA.
Parent SR#1-13151312962
1 AUG 2017 07:51 PM GMT CHARLESC] RCA is as follows:
On 7/23 the system event log reported delayed network write errors to the network backup. Normally caused by a slow or restricted network. The backup did not complete successfully.
On 7/24 the IMA service and the EMC Autostart services stopped followed by the E & F drives losing sync (Event log states cracked)
The communication errors between the two systems did not show an issue with the network crossover cable between them (no legoto or network communication events.
On 7/29 the system was rebooted.
The CallPilot appeared to be coming up into service until the Telephony Service terminated unexpectedly followed by the AOS service doing the same thing.
Follow this the system would come up into service because the AOS service would terminate unexpectedly when it was attempted to start it.
Application logs for the 7/23 through 7/29 are were overwrote so we are missing that additional information.
With communication with the ER group the outage started with McAfee 8.8.
McAfee 8.8 is a supported version but in this case appears to of interrupted and corrupted the CallPilot software.
