WFO 15.1: Users Except First User are Unable to Sign to WFO Web Application due to Application Error

Doc ID		SOLN314105
Version:		1.0
Status:		Published
Published date:		17 Aug 2017

Author:

Imaobong Ekwere

Details

WFO 15.1 HFR 3 HF 318

Users Unable to Sign to WFO Web Application due to Application Error: Please contact the administrator or technical support specialist to analyze the problem. Full detail of the error can be found in the log.
First User was able to login to the application but many navigations prompted the Application Error message as well. Following HFR3 FP10316 and 0318 and 3rd party updates

Problem Clarification

Users Unable to Sign to WFO Web Application due to Application Error: Please contact the administrator or technical support specialist to analyze the problem. Full detail of the error can be found in the log.
First User was able to login to the application but many navigations prompted the Application Error message as well.
Issue started following HFR3 FP10316 and 0318 and 3rd party updates

Cause

A step was missed after installing each of the patches as per the Patch installation steps.
So the Application server was loosing connection with the DB.

Solution

The issue was resolved by running the script below in Command Prompt as Administrator and execute
"cscript.exe %IMPACT360SOFTWAREDIR%\WFODeployer\DeployWfo.vbs Password> true true.

(must also rerun when after reinstall)

N/B:
- Ensure to follow the proper step by step guide for the Patch install as per the Release Notes

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