G450 Media Gateway : Getting chronic CMG 53 Alarms for MG 71 and MG 72. No faults found on MG71 but MG72 is having MGP Voip failure


Doc ID    SOLN315717
Version:    6.0
Status:    Published
Published date:    14 Nov 2023
Created Date:    22 Sep 2017
Author:   
Hitesh Kadu
 

Details

Getting chronic CMG 53 Alarms for MG 71 and MG 72. No faults found on MG71 but MG72 is having MGP Voip failure.

FW Version               : 33.13.0

Problem Clarification

Current Alarm Indications, ALM LED is on
--------------------------------------------------------------------------
+ MGP VOIP Failure

Cause

unknown

Dub-G450-72-072(develop)# show faults
 
CURRENTLY ACTIVE FAULTS
--------------------------------------------------------------------------
No Fault Messages
 
Current Alarm Indications, ALM LED is on
--------------------------------------------------------------------------
        + MGP VOIP Failure
 
Done!
Dub-G450-72-072(develop)#
 
Dubnium-G450-72-072(develop)# show voip-dsp
DSP #1 PARAMETERS
--------------------------------------------------------------
Board type     : MP80
Hw Vintage     : 7 A
Fw Vintage     : 110
 
DSP#1 CURRENT STATE
--------------------------------------------------------------
In Use         : 1 of 80 channels, 30 of 2400 points (1.3% used)
State          : In Use
Admin State    : Release
 
Core# Channels Admin     State
      In Use   State
----- -------- --------- -------
    1  0 of 20   Release Idle
    2  1 of 20   Release In Use
    3  0 of 20   Release Idle
    4  0 of 20   Release Idle
 
DSP #2 PARAMETERS
--------------------------------------------------------------
Board type     : MP160
 
Hw Vintage     : 0 B
Fw Vintage     : 110
 
DSP#2 CURRENT STATE
--------------------------------------------------------------
In Use         : 3 of 160 channels, 90 of 4800 points (1.9% used)
State          : In Use
Admin State    : Release
 
Core# Channels Admin     State
      In Use   State
----- -------- --------- -------
    1  1 of 40   Release In Use
    2  1 of 40   Release In Use
    3  1 of 40   Release In Use
    4  0 of 40   Release Idle
 
DSP #3 PARAMETERS
--------------------------------------------------------------
Board type     : MP80
Hw Vintage     : 7 A
Fw Vintage     : 110
 
 
DSP#3 CURRENT STATE
--------------------------------------------------------------
In Use         : 0 of 80 channels, 0 of 2400 points (0.0% used)
State          : Idle
Admin State    : Release
 
Core# Channels Admin     State
      In Use   State
----- -------- --------- -------
    1  0 of 20   Release Idle
    2  0 of 20   Release Idle
    3  0 of 20   Release Idle
    4  0 of 20   Release Idle
 
 
DSP #4 Not Present
 
Dub-G450-72-072(develop)# show platform main
MAINBOARD BOARD
------------------
Type                     : G450 mainboard
Description              : G450 field replaceable mainboard
Serial Number            : 13TGXXXXXXXX
HW Vintage               : 2
HW Suffix                : D
FW Version               : 33.13.0
Faults                   : No Fault Messages
 
MEMORY SOCKET #1
------------------
Type                     : 512MB DDR SDRAM memory module with ECC support
Serial Number            : 015XXXXX
Manufacture Part Num     : SG572648AVA27BG1MJ
Faults                   : No Fault Messages
 
COMPACT FLASH MEMORY
--------------------
Type                     : CompactFlash card is disabled
Serial Number            : N/A
Model Number             : N/A
Faults                   : N/A
 
 
MEDIA SOCKET #1
------------------
Type                     : MP80 VoIP DSP Module
Description              : VoIP DSP resource with 80 channels
Serial Number            : 13TGXXXXXXXX
HW Vintage               : 0
HW Suffix                : D
Faults                   : No Fault Messages
 
MEDIA SOCKET #2
------------------
Type                     : MP160 VoIP DSP Module
Description              : VoIP DSP resource with 160 channels
Serial Number            : 13R0XXXXXXXX
HW Vintage               : 1
HW Suffix                : A
Faults                   : No Fault Messages
 
MEDIA SOCKET #3
------------------
Type                     : MP80 VoIP DSP Module
Description              : VoIP DSP resource with 80 channels
 
Serial Number            : 13TGXXXXXXXX
HW Vintage               : 0
HW Suffix                : D
Faults                   : No Fault Messages
 
MEDIA SOCKET #4
------------------
Type                     : UNKNOWN
Description              : UNKNOWN
Serial Number            : UNKNOWN
MAC Address              : UNKNOWN
HW Vintage               : UNKNOWN
HW Suffix                : UNKNOWN
Faults                   : NOT PRESENT
 
Dub-G450-72-072(develop)# test voip-dsp
This command may take some time to execute
 
DSP TEST RESULTS
 
DSP Core Result Error Code
--- ---- ------ ----------
  1    1   PASS
  1    2   PASS
  1    3   PASS
  1    4   PASS
 
  2    1   PASS
  2    2   PASS
  2    3   PASS
  2    4   PASS
 
  3    1   PASS
  3    2   PASS
  3    3   PASS
  3    4   PASS
 
  4    -   Not Present
 
As seen from LOGS:
Dubn-G450-72-072(develop)# show logging file cont
 
<187>Sep 07 02:09:28 Dubnium-G450-72 -NoTag: -NoUTC(0 61 15:26:27) 2017 745 1 mediagateway.g450 | 0 MSY-TRPMAJNO[VOICE-Error: VoIP released, ID=7000488910
 
<187>Sep 07 02:09:28 Dubnium-G450-72 -NoTag: -NoUTC(0 61 15:26:27) 2017 745 1 mediagateway.g450 | 0 MSY-TRPMAJNO[VOICE-Error: VoIP DSP released, ID=7000488910
 
<187>Sep 07 02:09:18 Dubnium-G450-72 -NoTag: -NoUTC(0 61 15:26:17) 2017 815 1 mediagateway.g450 | 0 MSY-TRPMAJNO[VOICE-Error: VoIP busied out, ID=7000488910
 
Dubnium-G450-72-072(develop)# show syst
System Name             : Dubnium-G450-72
System Location         :
System Contact          :
Uptime (d,h:m:s)        : 1305,00:12:06  
Call Controller Time    : 16:45:25 07 SEP 2017
Serial No               : 13TGXXXXXXXX
Model                   : G450
HW Ready for FIPS       : No
Chassis HW Vintage      : 1
Chassis HW Suffix       : A
Mainboard HW Vintage    : 2
Mainboard HW Suffix     : D
Mainboard FW Vintage    : 33.13.0
LAN MAC Address         : 34:75:c7:65:d0:58
WAN1 MAC Address        : 34:75:c7:65:d0:59
WAN2 MAC Address        : 34:75:c7:65:d0:5a
SERVICES MAC address    : 34:75:c7:65:d0:5b
Memory #1               : 512MB
Compact Flash Memory    : CompactFlash card is disabled
PSU #1                  : 400W
PSU #2                  : 400W
Media Socket #1         : MP80 VoIP DSP Module
Media Socket #2         : MP160 VoIP DSP Modu
 
 
 

 

 

Solution

reboot MG to fix this issue.

Additional Relevant Phrases

MGP VOIP Failure

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