ACD link down during that time, Supervisor failed to get realtime data then reported ISAM error. The data collection also need to be turned on.
01351 Tue Oct 24 12:24:34 2017 SRC_ERR_NUM=00000 PROCESS=cms_mon PID=027068 main.c:00246 SEVERITY=ERROR ACD=00 DUPS=00001 GENERAL error in process interface: death of 'spi' pid=27147 task_id=101 signal=11 core
01101 Tue Oct 24 12:24:34 2017 SRC_ERR_NUM=00022 PROCESS=spi PID=007912 shm.c:00415 SEVERITY=ERROR ACD=01 DUPS=00001 IPC error on shared memory: shmdt
01350 Tue Oct 24 12:24:34 2017 SRC_ERR_NUM=00001 PROCESS=link_watch PID=027086 AcdStatus.c:00157 SEVERITY=INFO ACD=01 DUPS=00001 GENERAL error internal to process: Link is down: acd 1
01401 Tue Oct 24 12:24:34 2017 SRC_ERR_NUM=00000 PROCESS=spi PID=007912 tkdata.c:00475 SEVERITY=INFO ACD=01 DUPS=00001 SPI pbx error: 4 calls ignored
02806 Tue Oct 24 12:24:35 2017 SRC_ERR_NUM=-29055 PROCESS=acsRep PID=047571 DaleData:00100 SEVERITY=ERROR ACD=01 DUPS=00001 COW Application Error: PCH = 192 : Time = 12:24:35 : [CVS V17.0 LA.09] QueryError: ISAM error: bad row id. -- iDbcode=-126 -- pos=0 query=agent_query qi=1 path=67 report=LANså¾…ã¡å‘¼2 : LOGIN=spv03
