Endpoint : 9641GS auto login issue.

Doc ID    SOLN317826
Version:    3.0
Status:    Published
Published date:    18 Jul 2019
Created Date:    08 Nov 2017
Author:   
Sachin Shinde
 

Details

on 9641GS, if the agent has the Auto-answer function and use headset to login ACD Q, it will logoff automatically in few seconds, as tested, the agent have to do some extra operations on 9641GS: 1. put the handset off-hook 2. login ACD Q, 3. switch to headset, 4 put the handset on-hook, then the Auto-answer can work.9641GS auto-answer issue
NilNilAuto Answer setting not working as per usualPhone Type 9641GS

Problem Clarification

Auto login is not workin on 9641GS phone

Cause

Need to set "SET HEADSYS " to  "1" in 46xxsetting.txt file.

Solution

After changing the "SET HEADSYS " to "1" in 46xxsetting.txt file issue resolved.

Additionally. When using 96x1 sets with Jabra GN1216 adapters or possibly other vendor headsets, Default the phone audio output to headset.

Section 8
96x1 Deskphone Settings To set the default audio path for the 96x1 Deskphone select Home > Settings > Options & Settings > Call Settings > Audio Path and then select Headset.
 
Source:
Application Notes for Jabra GN2100 Headset and Jabra GN1216 Adapter with Avaya 96x1 Deskphones from the 9600 Series of IP Deskphones - Issue 1.0

Additional Relevant Phrases

Auto Answer set to ACD on a H.323 device does not seem to function

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