Avaya one-X Agent: login was unsuccessful due to unknown reasons

Doc ID		SOLN318021
Version:		2.0
Status:		Published
Published date:		24 Jun 2020
Created Date:		10 Nov 2017

Author:

kaur35

Details

One-X agent version 2.5.10

CM all version

Problem Clarification

Agents were unable to connect login was unsuccessful due to unknown reasons.

Error Log shows that user data contains invalid characters.

20171107110956-info/Log Files/Endpoint.txt

Bad Registration #1

[11/07/2017 11:05:20:771] ERR: USER: ProcessLoginRequest: Telecommuter# '918609196257,74062' contains invalid characters ','

_{Bad Registration #2}

[11/07/2017 11:07:11:733] ERR: USER: ProcessLoginRequest: Telecommuter# '9011918609196257,74062' contains invalid characters ','

_{Bad Registration #3}

[11/07/2017 11:07:53:291] ERR: USER: ProcessLoginRequest: Telecommuter# '9011918609196257,74062' contains invalid characters ','

Cause

As per review of One-X Agent logs it appears the login failure is due to an extremely long Telecommutenumber.

One-X agent is processing a comma in the number and logs an error.

Solution

changed the Telephone At number to correct number - login successful

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