PODFx: Unable to access vSphere Web Client getting error "Cannot to connect to vCenter single sign-on server https:// <vCenter IP>:7444/sts/STSService/vsphere.local"

Doc ID		SOLN318326
Version:		3.0
Status:		Published
Published date:		27 Mar 2020
Created Date:		17 Nov 2017

Author:

cliftonjohnson

Details

PODFx running on any Supported Software baseline.
VMware ESXi 6.x

Problem Clarification

On trying to login to vCenter getting the Alert "Cannot to connect to vCenter single sign-on server https:// vCenter IP:7444/sts/STSService/vsphere.local"

Cause

vSphere Client Service has either Crashed or not -responding.
unable to connect to vCenter single sign-on server https://(ip-address):7444/sts/stsservice/vsphere.local

Solution

For this case it was only necessary to restart the VMware vSphere web client.

podfx-vcenter:~ # service vsphere-client restart
Stopping VMware vSphere Web Client...
Waiting for VMware vSphere Web Client to exit...
Stopped VMware vSphere Web Client.
Starting VMware vSphere Web Client...
Intializing registration provider...
Getting SSL certificates for https://vCenter:7444/lookupservice/sdk
Service with name 'vsphere-client-podfx-vCenter.wb-c-pod1.twp.woodbridge.nj.us-d72d0443-5b15-47f2-9425-0f385b6e8525' and ID 'local:c1ed9e12-cce9-41b3-814f-99ba0bf82808' was updated.
Return code is: Success
Waiting for VMware vSphere Web Client......
running: PID:9532

After a few minutes web access should be accessible.

The following VMware articles may prove useful.
https://communities.vmware.com/thread/535923
https://kb.vmware.com/s/article/2054085
https://kb.vmware.com/s/article/2120514

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