CMS : Integrated reports when run for a 24 hour period, the report stalls and displays incorrect data

Doc ID    SOLN318581
Version:    1.0
Status:    Published
Published date:    10 Dec 2017
Author:   
Srishti Jaiswal
 

Details

R18.0.0.2-gc.a.x86_64

Problem Clarification

Integrated reports are not working correct. They will not run for a 24 hour period. The report stalls and displays incorrect data including real-time queue information.

Cause

Working as designed

Solution

“Integrated reports are not working correct.  They will not run for a 24 hour period.  The report stalls and displays incorrect data including real-time queue information.”
 

This is not an issue, it is working as designed. Kindly refer page number 39 in the attached document.
 

“Note: The current CMS configurations and capabilities support running Supervisor reports for 24 hours only. If Supervisor reports run for more than 24 hours, CMS might not guarantee a proper data refresh.”

Attachment File

AvayaCMSSupervisorclientsinstallationandgettingstarted R18.pdf
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