CMS: cms application is locked out in single user mode


Doc ID    SOLN319693
Version:    3.0
Status:    Published
Published date:    03 Feb 2021
Created Date:    19 Dec 2017
Author:   
mjiang
 

Details

User ID stay in locked mode & cannot be unlocked. Can not access CMS.
CMS is currently in single user mode.

Problem Clarification

system in single user mode. nobody can log on to cms anymore

Cause

someone turn the system into single user mode and forget to bring the system back to multi user mode.
File system full due to temp files

Solution

try to grep sys_mon, chip, chipr to find out who is currently occupying the CMS window. then use kill -9 and pkill -9 command to kill the process id. please be aware third party application are trying to gain control as well as other supervisor end user. So when killing these process, a new process will occupy the cms window in a glimse. And you need to kill several time such session and finally you are able to occupy the CMS window and turn the system to multiuser mode. So speed here is important.

Reboot server

Or

Stop, start CMS in cmssvc and change back to multiuser mode in su cms cms


Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy