ACR:How to add AES CA certificate to ACR Keystore


Doc ID    SOLN319871
Version:    7.0
Status:    Published
Published date:    02 Apr 2021
Created Date:    22 Dec 2017
Author:   
ardoin
 

Details

Provide details for updating ACR \ CSCM CA certificate to ACR's keystore. 

Problem Clarification

Importing AES Customer CA Trusted Certificate into Verint ACR 12/15 on Linux and adding multiple CAs to ACR Keystore.  Note: for earlier versions of ACR (CSCM), please reference link below.

Cause

Installation question on process. 

Solution

 You would use the same process and add the CA certificates from any AES servers.

 Security>Certificate Management>CA Trusted Export button and you will be presented with a window that contains the installdir/keystore/cacerts

 

Certificates:

-Select the new CA Root Certificate via the associated tick box.

-Now click on the CA Root cert in a textual format

-Copy the entire contents of this text (including the -----BEGIN CERTIFICATE and END CERTIFICATE lines) and paste it into a filename of your choosing - a sensible choice would be the name of the CA cert

-Save this file in the ACR under installdir/keystore/cacerts   (NOTE: Make sure the ownership of the .pem file is witness)

 

Use Links below for Importing AES CA Into ACR

 

    ACR 12/15 Update

Windows Version

  -Article ID: https://support.avaya.com/kb/ext/SOLN320077

  -Doc: ACR 12_How to install AES Certificate on ACR.pdf

  -Video: https://www.youtube.com/watch?v=H9c89rRh0nY

  

Linux Version

  -Article ID: https://support.avaya.com/kb/ext/SOLN320077

  -Doc: ACR 12_How to install AES Certificate on ACR.pdf

  -Video: https://www.youtube.com/watch?v=RVVnwUNGg_4

   -Link to an ACR Guide:  https://downloads.avaya.com/css/P8/documents/101018335

 

    ACR 10/11 Certificate Update

   -Article ID: https://support.avaya.com/kb/ext/SOLN318507

   -Doc: ACR 11_How to import the new Root CA to ACR 11 trust list.pdf


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