SAL - After installed SAL 3.0, remote access from raui dashboard is always gray (Disable/Unauthorized)


Doc ID    SOLN325082
Version:    1.0
Status:    Published
Published date:    08 May 2018
Author:   
Mauro Catelli
 

Details

After installed SAL 3.0, remote access from raui dashboard is always gray (Disable/Unauthorized)
N/AN/AAfter installing SAL release 3.0, The Avaya Concentrator Servers can not communicate with the SAL installed on the customer networkN/A

Problem Clarification

After installing SAL release 3.0, The Avaya Concentrator Servers can not communicate with the SAL installed on the customer network

Cause

The issue is in denied access by the customer´s proxy server
Proxy tunneling failed: Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )Unable to establish SSL connection

 

 

Apr 26 2018 18:42:21.374 [EpollWorker-pool-23-thread-47] ERROR c.a.s.c.t.n.GenericNettyChannelHandler - Exception in transport for: 005056fffe8da3fe-00000919-00000036-9c027d4a06723b85a7f6e794 ,
Message: null , Cause: null ,for: 005056fffe8da3fe-00000919-00000036-9c027d4a06723b85-a7f6e794 java.nio.channels.ClosedChannelException:
null at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)
Apr 26 2018 18:45:03.061 [pool-1-thread-1]INFO c.a.s.a.r.RemoteAccessDiagnostics - Connection to Enterprise [remote.sal.avaya.com] could not be established. Reason [http, basic, /10.215.80.100:80 => remote.sal.avaya.com:443, status: 407 Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )]
Apr 26 2018 18:50:03.144 [pool-1-thread-1] INFO c.a.s.a.r.RemoteAccessDiagnostics - Connection to Enterprise [remote.sal.avaya.com] could not be established. Reason [http, basic, /10.215.80.100:80 => remote.sal.avaya.com:443, status: 407 Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )]
Apr 26 2018 18:55:03.194 [pool-1-thread-1] INFO c.a.s.a.r.RemoteAccessDiagnostics - Connection to Enterprise [remote.sal.avaya.com] could not be established. Reason [http, basic, /10.215.80.100:80 => remote.sal.avaya.com:443, status: 407 Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )]
Apr 26 2018 18:59:20.137 [EpollWorker-pool-23-thread-48] ERROR i.n.c.s.h.HttpAdapterHandler - http, basic, /10.215.80.100:80 => remote.sal.avaya.com:443, status: 407 Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )
io.netty.handler.proxy.ProxyConnectException: http, basic, /10.215.80.100:80 => remote.sal.avaya.com:443, status: 407 Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )

Solution

The customer should check the access settings in Proxy Server and Firewall


Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy