ACCS - Both Primary and Secondary servers were in a active state

Doc ID    SOLN325540
Version:    2.0
Status:    Published
Published date:    10 Feb 2022
Created Date:    22 May 2018
Author:   
Mauro Catelli
 

Details

Both Primary and Secondary servers were in a active state
Primary and secondary ACCS server are getting in active mode
AACC 7.1.0.2

Problem Clarification

Primary and secondary ACCS server are getting in active mode and like this entering Grace period license module.

Cause

The ACCS servers can not connect to the WEBLM server and the main server's License service is failing to connect to the database

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CONTEXT: Peer
Error      18/05/2018 08:41:27     CCT Server          1034      1             "Exception calling method ""Originate"" on 6217
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CONTEXT: Session: COLSANITAS\heliene.santos @ 192.168.252.178:49364,  Session: COLSANITAS\heliene.santos
 
Exception information follows:
 
System.NullReferenceException: Object reference not set to an instance of an object.
   at Nortel.CCT.Server.CCTRealProvider.CreateContactDelegate(Object[] parms)
   at Nortel.CCT.Server.ServerObject.ExecuteMethod(String cmfMethodName, String cctMethodName, Boolean doTracing, CMFMethodDelegate method, Object[] parms)
   at Nortel.CCT.Server.ServerObject.CallCMFMethod[T](String cmfMethodName, String cctMethodName, TraceOptions traceOptions, CMFMethodDelegate method, Object[] parms)
   at Nortel.CCT.Server.CCTProvider.CreateContact(TerminalRef origTerminal, AddressRef origAddress, String destAddress, String contactType)
   at Nortel.CCT.Server.CCTTerminal.Originate(IAddress origAddress, String destAddress, String contactType)
   at Nortel.CCT.Server.CCTTerminal.Originate(IAddress origAddress, String destAddress)"
Error      18/05/2018 08:41:26     CCT Server          1021      2             "Remote Connection State Event Error (State=Disconnected): Failed to get connection's contact ID: Avaya.CMF.Client.SOAP.CMFEntryHelperException: findConnectionBaseImpl(52b6fe81-27c7-480e-9142-55c7516b27bc)Object returned from readCmfBaseEntry was null
   at Avaya.CMF.Client.SOAP.Connection.getContact()
   at Nortel.CCT.Server.CMFConnectionStateEvent.ValidateEvent()
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CONTEXT: AgentAddress: sip:[email protected]"
Error      18/05/2018 08:41:23     CCT Server          1021      2             "Remote Connection State Event Error (State=Disconnected): Failed to get connection's contact ID: Avaya.CMF.Client.SOAP.CMFEntryHelperException: findConnectionBaseImpl(cd963015-3234-4dad-a3ad-2b131d772aac)Object returned from readCmfBaseEntry was null
   at Avaya.CMF.Client.SOAP.Connection.getContact()
   at Nortel.CCT.Server.CMFConnectionStateEvent.ValidateEvent()
----------------------------------
CONTEXT: AgentAddress: sip:[email protected]"
Error      18/05/2018 08:41:18     CCT Server          1034      1             "Failure during processing of user property event.
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CONTEXT: User: 6241
 
Exception information follows:
 
Nortel.CCT.OutOfServiceException: This user is currently out of service (Reason: ProviderOutOfService).
   at Nortel.CCT.Server.UserRef.OutOfServiceCheck()
   at Nortel.CCT.Server.UserRef.get_OffsiteSettings()
   at Nortel.CCT.Server.UserRef.BuildResourceCapabilities(List`1 cmfCaps, List`1 svaCaps)
   at Nortel.CCT.Server.UserRef.HandleCMFUserPropertyEvent(CMFUserPropEvent info)"
Warning              18/05/2018 08:41:15     CCT Server          1052      3             Communication with the License Manager has failed.  The grace period has been entered.
----------------------------------
 
 
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CONTEXT: LicenseManager
Warning              18/05/2018 08:45:34     CCT Server          1052      3             Communication with the License Manager has failed.  The grace period has been entered.
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CONTEXT: LicenseManager
Information        18/05/2018 08:42:03     CCT Server          1008      4             Service provider has gone in-service.  [Reason: CMFWSConnected]
----------------------------------
CONTEXT: PassiveProvider: Passive
Information        18/05/2018 08:42:02     CCT Server          1003      4             CMF provider acquired: ID=f88a8d6c-8f75-412e-9773-50cdcbf3c6d7, MasterStatus=Enabled, State=InService, ContactTypes=Voice,Video,IM, Protocol=SIP
----------------------------------
CONTEXT: PassiveProvider: Passive
Information        18/05/2018 08:41:58     CCT Server          1051      4             Communication with the License Manager has been restored.
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CONTEXT: LicenseManager
Information        18/05/2018 08:41:40     CCT Server          1008      4             Service provider has gone in-service.  [Reason: CMFWSConnected]
----------------------------------
CONTEXT: ContactManager
Information        18/05/2018 08:41:40     CCT Server          1003      4             CMF Contact Manager acquired: ID=3558628c-d642-4e03-8026-805733da13d5, MasterStatus=Enabled
----------------------------------
CONTEXT: ContactManager
Error      18/05/2018 08:41:39     CCT Server          1034      1             "Failure during processing of Contact property event.
 
 
2018-05-18 08:36:43.327             CCT:LIC 15240    0             Info       None     Trace     LMClient 10004               GetUsageLicense(Type=CC, Resource=6219, Requestor=CCTServer) - License Granted by LM Server.
2018-05-18 08:41:15.126             CCT:LIC 4192      0             Warn     None     Trace     LMClient 10004               ========================================================
2018-05-18 08:41:15.126             CCT:LIC 4192      0             Warn     None     Trace     LMClient 10004               vCommError - Communication With LM Server Has Failed.
2018-05-18 08:41:15.616             CCT:LIC 4192      0             Warn     None     Trace     LMClient 10004               ========================================================
2018-05-18 08:41:31.116             CCT:LIC 14924    0             Info       None     Trace     LMClient 10004               ReleaseUsageLicense(Type=CC, Resource=6080, Requestor=CCTServer)
2018-05-18 08:41:31.117             CCT:LIC 14924    0             Info       None     Trace     LMClient 10004               ReleaseUsageLicense(Type=CC, Resource=6080, Requestor=CCTServer) - License Freed by LM Server.
 
2018-05-18 08:39:31.587 [CCMMLMService.exe] Crit : REFRESH : CCMM_LM_SERVICE Error Condition detected, Lock code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2e91f6702951a28c99299b9b939010
2018-05-18 08:39:42.821 [LMService.exe] Crit : NILM_clCallBackDb::connectToDB() : Could not connect to DB due to S1T00 and message is [Cache ODBC][State : S1T00][Native Code 450]
 
 

Solution

Client needs to check the connections between the ACCS and WEBLM servers as well as check the changes that may have been made


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