Avaya Aura COmmunication Manager : AES CTI link is down

Doc ID    SOLN327446
Version:    2.0
Status:    Published
Published date:    27 May 2020
Created Date:    15 Jul 2018
Author:   
Hitesh Kadu
 

Details


init@TX-XXX-CM1V6> swversion
     Operating system:  Linux 2.6.18-348.AV04xen i686 i686
                Built:  Jan 18 17:44 2013

             Contains:  03.0.141.0
        CM Reports as:  R016x.03.0.141.0
    CM Release String:  vcm-016-03.0.141.0
     Publication Date:  04 October 2012

UPDATES:
Update ID                       Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
03.0.141.0-23959                activated    cold    6.3.117.0-SP117

 

Platform/Security ID            Status       Type    Update description
------------------------------- ------------ ------- ---------------------------

Messaging ID                    Status       Type    Update description
------------------------------- ------------ ------- ---------------------------


 CM Translation Saved:   2018-07-14 22:02:16

 CM License Installed:   2018-07-14 20:23:15

     CM Memory Config:   Large
 

Problem Clarification

CTI link 17 and 18 showing down on Main CM

status aesvcs cti-link

                          AE SERVICES CTI LINK STATUS

CTI   Version  Mnt   AE Services      Service       Msgs     Msgs
Link           Busy  Server           State         Sent     Rcvd

16    4        no    TX-XXX-AES-PG2   established   37       37
17             no                     down          0        0
18             no                     down          0        0

st aesvcs link


07/02  XXX000AES02                      51093   procr           600     601
                       10.XXX.XXX.174
06/03  XXX000AES01                      62849   procr           591     591
                       10.XXX.XXX.170
 

Cause

The AES link was down on Main CM because it was registered to ESS CM.

list survivable-processor

                             SURVIVABLE PROCESSORS
 Record Name/            Type         Reg Act         Translations      Net
 Number  IP Address                                   Updated           Rgn

  1     CA-HAW-XXXESS    ESS S         y   y          22:01 7/13/2018   238
         10.XXX.XXX.188
        No V6 Entry


                          AE SERVICES CTI LINK STATUS

CTI   Version  Mnt   AE Services      Service       Msgs     Msgs
Link           Busy  Server           State         Sent     Rcvd

16             no                     down          0        0
17    5        no    XXX000AES01      established   2945     2945
18    5        no    XXX000AES02      established   3173     3173
19             no                     down          0        0
AES links were registered on ESS server , post server interchange by customer

 

Solution

Reboot ESS server, AES links are registered on Main CM now.

Additional Relevant Phrases

Revisar versiones de Software y parches en CM, ESS y AES - Se abre SR para solicitar un job para Jorge Rios

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