Avaya SSO Login: Changing From A No Relationship User To A Customer Or Business Partner

Doc ID:    ADMN111925
Version:    3.0
Status:    Published
Published date:    13 Feb 2014
Updated:    26 Jan 2017
Pamela Hesketh


Avaya SSO Login: Changing from a No Relationship user to a Customer or Business Partner 
1)      Converting from a No Relationship User to a Customer
Logon to your SSO Profile
Either directly at https://sso.avaya.com
From http://support.avaya.com    Login & then select “My Profile” from below your name
To convert to a Customer, you must Request Access to a Sold To. Please follow these steps:
In the Tool Box, choose “Request User Type”
Enter your Company’s Sold To number in the box provided and press “Next”
The request will then be routed to your Company’s SSO Company Administrator or to an Avaya Access Administrator, if you do not have a Company Administrator, for approval. Once it has been approved, you will receive an email notification.
For additional information, please view the Guide to Managing Your Avaya Access Profile at https://downloads.avaya.com/css/P8/documents/100078297
2)      Converting from a No Relationship User to a Partner
To change from a No Relationship User to a Partner, you will need to have your email address released and re-register as a Partner, using your Partner Link ID.
Please contact ITSS to open a ticket to make this change:
US: +1 866 282 9248
Canada and CALA: +1 720 444 0130
EMEA: +44 1483 309800
Germany: +49 69 7505 1234
APAC +65 6872 8700 

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