Translating a Heritage Nortel Site ID into an Avaya Sold To
- Direct and End-Customer Site-ID's can be translated through the Avaya SSO Registration page
- Go To https://sso.avaya.com/cxp/portal/SelfRegistration.portal
- Leave the My Relationship with Avaya set to Customer
- Under the ACCOUNTS & PRODUCTS, using the pull down menu, change the ID Type: from Sold To to Legacy Site ID
- Enter your heritage Nortel Site ID
- After a few moments, the system will translate this to an Avaya Sold To
SSO Registration using a Nortel Site ID
- Using the steps noted above, you can also register a direct customer SSO login against a (set of) Nortel Site IDs
- Partners will still have to register against their Partner Link ID
SR Creation and Nortel Site IDs
- Service Requests may be opened using a Nortel Site ID
- Go to https://support.avaya.com
- Log in using your SSO Login
- Go to the Service Requests page
- Select the CREATE NEW SERVICE REQUEST button
- Under the Sold To entry window you should see a pull down menu that says "Don't know either"
- Use that pull down menu to select the "Nortel Site ID"
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- Type in your Nortel Site ID into the input box provided
- Wait for the system to provide you an auto-suggestion list (this may take a few minutes depending on the size of your hierarchy / Link ID )
- You must select from the pick-list. If you hit the Enter key / button, your input will not be properly recognized and the system will tell you it can not find any results (assets) for the entry
- Then you they system will display the assets for the Site ID / Sold To
- Once you have selected an asset (or product if you use the Can't find your asset? Try choosing a product Option)
Nortel Site ID versus Serial Number
- Note that for Heritage Nortel Voice Products like CS1K, the KRS feed will report a number as the "Site ID" for the product
- This is actually the Serial Number and should be used in the Serial Number field to open the ticket
- Enter the Serial Number in the input box provided and hit the Enter Button. Note: Partial Serial Number look-ups are not supported.
Partner dump of end-customer sold-to's (including Nortel Site IDs)
- Any SSO user able to pull a full list of the Sold To's including the heritage Nortel Site IDs that their contact record is associated to
- You can access this information from either the Diagnostics & Tools page, or from Explore Accounts
- Go to https://support.avaya.com
- Login using your Business Partner SSO login
- To access My Information -> Sold to Lookup Tool https://support.avaya.com/support/bpLookup.action
- This will enable you to download a list you can pull up with Excel that will allow you to see the Nortel Site ID.
- The Site ID will be prepended with "NT" so that you can ensure that the leading zeros, where used, are not lost.
- If you are a BP missing an association to an end-user site please use Customer Authorization Tool (CAT) to request 'Support Services' and 'Registration' permissions. Information about CAT can be found in https://support.avaya.com/CAT
- If you are a BP missing a partner sold-to, please report this through ITSS by visiting: partner-itss.avaya.com
- If you are a Customer missing a site, please report this through IT by calling the regional numbers:
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- - For USA, please call 1-866-AVAYA IT (+1-866-282-9248).
- - EMEA users please call +44-1483-309800
- - Canada and CALA users please call +1-720-444-0130
- - APAC users please call +65-6872-8700
- - Germany users please call +49-69-7505-1234
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