Partner: Soft Reset #728

Doc ID    SOLN113471
Version:    27.0
Status:    Published
Published date:    01 Aug 2018
Created Date:    06 Jun 2008
Author:   
Content Migrator
 

Details

All Partner Systems  

THIS IS SERVICE AFFECTING. PERFORMING A RESET WILL DISCONNECT ANY ACTIVE CALLS.
 
A Soft Reset is a safer reset to perform on older Partner systems. A Soft reset does not actually remove power from the control unit and should not cause the system to lose programming. Due to the age of the equipment, be aware that any type of reset always has the risk of losing programming. Older Partner systems do not allow for a backup. The back up function did not come out till the Partner ACS releases but a backup PCMCIA card is needed in Partner ACS 1-6. Partner ACS R7 & 8 can use a PCMCIA card but also allow for an internal backup. If the processor is changed, a backup card is required to transfer programming. Automatic backup on R7 & R8 (#123) should be set to 2, Active PC card (other ACS systems should say 1, Active or R7 & R8 without a PC card should say 1, Active Internal.).

Problem Clarification

How to perform a Soft Reset from the main programming set (Ext 10 on any Partner Basic or Partner Plus / Partner II R2 or below. Newer versions can use 11 as well).

Cause

A reset (soft reset or hard reset) may be desired to resolve any number of unexpected or undesired issues.

On Partner ACS systems this would be a good time to verify there is no message indicating issues with the system batteries displayed on extension 10 or 11.

Solution

How to perform the Soft Reset #728
 
From Extension 10 (if the system is a Partner Plus or newer, the set  must be a display set and not a 6 button set, also Extension 11 can also be used as the main programming phone):
  1. Press Feature 00
  2. Press the Left Intercom Button 2 Times
  3. Press #728
  4. The Display should read "RESET SAVE ALL"
  5. The system will seem to loose power for 1-10 seconds
  6. The system will come back up and will be ready to use
  7. If programming was lost - you must reprogram the system from scratch (or reload backup on ACS if available). SOLN104883

 

Legacy ID

KB01017894

Additional Relevant Phrases

one station does not ring, not the phone. line busy but nobody is using it some phones can't access lines one phone does not work but the phone is not the problem Partner soft reset #728 No dial tone on one line Caller ID stopped working Voice Mail gives a busy signal Doorbell not working Set keeps beeping Several issues started this weekend Sets light up but do not ring

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