IP Office - SMDR Output shows 00:00:00 in call duration

Doc ID    SOLN234834
Version:    1.0
Status:    Published
Published date:    21 Apr 2014
Author:   
Daniel Barcenas Mendoza
 

Details

IP Office 8.x

Problem Clarification

Calls that use Authorization code don't show their duration in SMDR output.

Cause

Bug in IP Office makes the SMDR output for call duration to be 00:00:00. This just happens in calls that use Authorization code.

Solution

To fix this problem the upgrade needs to be done to 8.1(67) or higher.


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