IP Office - SMDR Output shows 00:00:00 in call duration

Doc ID:    SOLN234834
Version:    1.0
Status:    Published
Published date:    13 Aug 2013
Daniel Barcenas Mendoza


IP Office 8.x

Problem Clarification

Calls that use Authorization code don't show their duration in SMDR output.


Bug in IP Office makes the SMDR output for call duration to be 00:00:00. This just happens in calls that use Authorization code.


To fix this problem the upgrade needs to be done to 8.1(67) or higher.

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