1616 Phone with 2 BMs failed to boot.

Doc ID    SOLN246973
Version:    1.0
Status:    Published
Published date:    19 Mar 2014
Author:   
pcanonce
 

Details

When customer experience power outage the 1616 phones failed to boot-up once power is restored. This is 1616 phones with 2 BMs. But when customer remove 1 BM then the issue is resolved. Once the phone fully boot-up then they will connect the 2nd BM.

Problem Clarification

Following power outage, 1616 phones are unable to boot.  This is true only when it has 2 BMs connected to it.  Also, issue is replicable when the 1616 phones were power down and turned-on after 1-2 hours.

Cause

FW issue - R1.3.2
Plus, as per developers, the 1616 phones requires a 5V power adaptor

Solution

Tier provided patch R1.3.5 with release notes stating that for 1616 phones with 2 BMs connected to it requires 5V power adaptor.


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