Engagement report shows Channel UNKOWN, Routing Service UNKOWN

Doc ID		SOLN333959
Version:		1.0
Status:		Published
Published date:		20 Nov 2018

Author:

Ming Jiang

Details

The report"Engagement" has some strange data, Channel UNKOWN, Routing Service UNKOWN
new installyes, alwaysbefore Nov 16, there are always such issue. seems channel information and routing service information was not pumpup correctly to Analytics.new install

Problem Clarification

report Engagment summary report shows in unknown for channle and routing service.

Cause

routing service and channel information was not pump into database correctly

Solution

issue may reside on ODI side. As ODI not applied patch 26997719. so this cause the schedule could not be run correctly

Exception in thread "AgentScheduler-WORKREP" oracle.odi.core.exception.OdiRuntimeException: Unable to create TaskScheduleDefinitionList

at oracle.odi.runtime.agent.scheduler.OdiAgentScheduler.createTaskScheduleDefinitionList(OdiAgentScheduler.java:296)

at com.sunopsis.timer.SnpsAbstractScheduler.run(SnpsAbstractScheduler.java:126)

at oracle.odi.runtime.agent.scheduler.OdiAgentScheduler.run(OdiAgentScheduler.java:146)

at java.lang.Thread.run(Thread.java:748)

Caused by: java.lang.NullPointerException

at oracle.odi.runtime.agent.scheduler.OdiAgentScheduler.createFailOverRecurrenceScheduleDefList(OdiAgentScheduler.java:416)

CPE has identified that it is a known issue on the oracle with patch 26997719 ( fix the issue : 26997719: Standalone Agent startup Error-Caused by: java.lang.NullPointerException)

Please see SOLN331766 for more details.

After patch for ODI, data looks correct.

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy