Ip Office 11 - ACW users without extension receiving Presence Status Unavailable message

Doc ID		SOLN339600
Version:		1.0
Status:		Published
Published date:		15 May 2019

Author:

Mauro Catelli

Details

ACW users without extension receiving "Presence Status Unavailable" message
Open ACW -> log into -> wait the connection to completeAfter login on ACW clients the presence status inform failure to connect to Presence Server.IP Office v11SP2Working perfect with some users that have extensions.

Problem Clarification

ACW users without extension receiving "Presence Status Unavailable" message

Cause

the bug in software

Solution

CP 11.0.204.17, together with ACW version 2.1.4.31,

One-X Portal rpm

Installation Instructions:
a) Pre Upgrade (logs backup and cleanup):
- Stop one-X Portal service.
- Generate logs archive from Web Control panel
- Remove the logs from one-X logs folder /opt/Avaya/oneXportal/<ONEX_VERSION>/apache-tomcat/logs
b) Take backup of one-X database from Web Manager.
c) Upgrade one-X Portal version from current installed one-X version to Critical Patch.
d) Start one-X Portal for IP Office version service.

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