AESR:- Unable to install recording gateway on AVaya provided VMware server.


Doc ID    SOLN339647
Version:    1.0
Status:    Published
Published date:    16 May 2019
Author:   
Amol R Kajgikar
 

Details

Recording gateway error - device is not available
Equinox R9

 

Problem Clarification

Users are not able to deploy OVA for AESR Gateway

Cause

Customer are trying to deploy OVA with web browser only. and it failing.

Solution

As per release notes we need vCenter to deploy the OVA.

https://downloads.avaya.com/css/P8/documents/101055458

Important Notes:
• This server must use Intel processors.
• The OVA uses Linux Red Hat 7.3 as operating system.
• The deployment must be done via vCenter only and the ESXi version must be 6.0 or 6.5.
• After the deployment is done, please click on "check compliance" under the "VM Storage Policies" section in order to make the power-on button available.
• In case of a customer provided server, for better performance it is recommended to load the ESXi version obtained from the HW server vendor instead of the one from the VMware site
• In case of a server provided by Avaya (Avaya Converged Platform Server), the supported AVP virtualization software version is 7.1.2


Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy