G450 restarted suddenly

Doc ID		SOLN341732
Version:		1.0
Status:		Published
Published date:		22 Jul 2019

Author:

li496

Details

G450 restart
there is no change.

it is unknown to reproduce the same issue.

Operating system: Linux 2.6.32-573.18.1.el6.AV2.x86_64 x86_64 x86_64
Built: Feb 26 08:15 2016

Contains: 00.0.441.0
CM Reports as: R017x.00.0.441.0
CM Release String: vcm-017-00.0.441.0
RTS Version: CM 7.0.0.3.1.441.22903
Publication Date: 25 June 2015
VMwaretools version: 10.0.5.52125 (build-3227872)

Media-gateway G450 37.21.0YES(correction) it occurrd during 2019/06/25 18:06～18:09.
and there was no impact as it occurrd outside business hours.

Problem Clarification

<Issue description>
Due to the restart of G450, the line and phones were disconnected.

<the time of occurrence>
2019/06/25 18:06～18:09

Cause

Product defect:
The memory in this gateway match with PCN001886H

G450#2-005(super)# show platform mainboard
MAINBOARD BOARD
------------------
Type : G450 mainboard
Description : G450 field replaceable mainboard
Serial Number : 12N506849019
HW Vintage : 2
HW Suffix : B
FW Version : 37.21.0
Faults : No Fault Messages

MEMORY SOCKET #1
------------------
Type : 256MB DDR SDRAM memory module with ECC support
Serial Number : 009a1f6e
Manufacture Part Num : SG572328AVA27BG1SN
Faults : No Fault Messages

Solution

Replace the memory. For PCN001886H, please refer to the attachment.

https://support.avaya.com/public/index?page=content&id=SOLN210026

Attachment File

1886Hr2S2.doc
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband

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