ACM: SMGR integration stopped working SIP user profile does not open for one location

Doc ID		SOLN341747
Version:		1.0
Status:		Published
Published date:		22 Jul 2019

Author:

Csaba Gombos

Details

When changing names in ACCCM the names do not get updated throughout the other systems.
We tried changing this today.Yes, trying to update the name for 13015433144. The new name gets saved in ACCCM but does not update SMGR

Problem Clarification

Cannot click on SIP Properties buttion, grayed out, as the SIP URI field is empty. Also the SIP Application part is not checked

It got ruined in 7.1.x version. System is on 8.1 now.

Cause

SIP URI filed got emptied out for one location preventing SIP user details to show

Possible reason for user id disassociation: unknown, failed sync, bug in the sync or HA replication failure

Solution

I made an SQL batch-update on the users in Taylor site updating all the SIP URI fields back to normal using the Login Name as a sort of backup-sipuri (and adding the SIP application property to each user).

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