| Doc ID |
|
SOLN370502 |
| Version: |
|
1.0 |
| Status: |
|
Published |
| Published date: |
|
22 May 2022 |
Details
About the problem of Workplace (Softphone)
Install the latest Workplace (Version: 3.26.0) on iPhoneIf you install the latest Workplace (Version: 3.26.0) on your iPhone, if there is an incoming call to that Workplace, such as when the lock screen is in the lock screen state or when the app is running in the background, the incoming call will not be detected and notified.Session Manager
SM-8.1.0.0.810007-e70-1E.ovaInstall the latest Workplace (Version: 3.26.0) on iPhoneYES
Problem Clarification
--There is no problem with the same version on Android.
-There is no problem with the iPhone up to 3.25, which is the previous one.
Unfortunately, only the latest version of the app can be downloaded from the Apple Store,
It is not possible to install (or downgrade) the previous older version of WorkPlace.
Cause
Missed Calls with Avaya Workplace 3.26 on iOS 15 when Apple Push Notifications are not enabled
Solution
enable APN or EC500 as workaround.
