com.avaya.jtapi.tsapi
Interface LucentAgent

All Superinterfaces:

Agent, ITsapiAgent

All Known Subinterfaces:

LucentV6Agent, LucentV7Agent

public interface LucentAgent

extends ITsapiAgent

The LucentAgent interface extends the ITsapiAgent interface.

Field Summary

static int	MODE_AUTO_IN In this work mode the agent is put into the Agent.READY state immediately after disconnecting from a previous call and can be delivered a new call .
static int	MODE_MANUAL_IN In this work mode the agent is put into the Agent.WORK_NOT_READY immediately after disconnecting from a previous call and cannot be delivered a new call .
static int	MODE_NONE This implies the agent's work mode is not being set.

Fields inherited from interface javax.telephony.callcenter.Agent

BUSY, LOG_IN, LOG_OUT, NOT_READY, READY, UNKNOWN, WORK_NOT_READY, WORK_READY

Method Summary

LucentAgentStateInfoEx	getStateInfo() This returns this Agent's state and workMode.
void	setState(int state, int workMode) This method overrides Agent.setState() to add the Avaya-specific parameter workMode.

Methods inherited from interface javax.telephony.callcenter.Agent

getACDAddress, getAgentAddress, getAgentID, getAgentTerminal, getState, setState

Field Detail

MODE_NONE

public static final int MODE_NONE

This implies the agent's work mode is not being set.

See Also:

Constant Field Values

MODE_AUTO_IN

public static final int MODE_AUTO_IN

In this work mode the agent is put into the Agent.READY state immediately after disconnecting from a previous call and can be delivered a new call .

See Also:

Constant Field Values

MODE_MANUAL_IN

public static final int MODE_MANUAL_IN

In this work mode the agent is put into the Agent.WORK_NOT_READY immediately after disconnecting from a previous call and cannot be delivered a new call .

See Also:

Constant Field Values

Method Detail

setState

public void setState(int state,
                     int workMode)
              throws TsapiInvalidArgumentException,
                     TsapiInvalidStateException

This method overrides Agent.setState() to add the Avaya-specific parameter workMode. It changes the state and workMode of a previously added Agent.

The post and pre conditions are as follows:

The pre-condition predicates for this method are:
1. this.getTerminal.getProvider().getState() == IN_SERVICE
2. this.getStateInfo (appropriate state and workMode)

The post-condition predicates for this method are:
1. this.getTerminal.getProvider().getState() == IN_SERVICE
2. this.getStateInfo() == state and workMode ( specified as a parameter )

Parameters:

state - specifies the state this Agent should be set to. Valid states are READY, NOT_READY, WORK_READY and WORK_NOT_READY.

workMode - specifies the state this Agent should be set to. Valid workModes are MODE_AUTO_IN and MODE_MANUAL_IN.

Throws:

TsapiInvalidArgumentException - At least one of the arguments passed in is not valid.

TsapiInvalidStateException - Implementation determined Agent was in an invalid state for this method.

getStateInfo

public LucentAgentStateInfoEx getStateInfo()

This returns this Agent's state and workMode.

Valid values of state returned are UNKNOWN, BUSY, READY, NOT_READY, WORK_READY, WORK_NOT_READY, LOG_IN and LOG_OUT. Valid values of workModes are MODE_AUTO_IN and MODE_MANUAL_IN.