javax.telephony.callcenter
Interface ACDAddressEvent

All Superinterfaces:

AddressEvent, CallCenterEvent, Event

public interface ACDAddressEvent

extends CallCenterEvent, AddressEvent

The ACDAddressEvent interface is the interface exposed for all events reported for the ACDAddress interface. This interface extends the CallCenterEvent interface and the core AddressEvent interface.

All ACDAddressEvents are reported via the ACDAddressListener interface, to objects registered as Listeners for the ACDAddress associated with the Agent. Objects register as Listeners of ACDAddressEvents by implementing the ACDAddressListener interface and invoking Address.addListener.

The call center package reports state changes in Agents which are associated with ACDAddresses.

Each state change is reported via an ACDAddressEvent. An ACDAddressEvent carries an event ID which indicates which specific Agent state change occurred.

The state change indicated by a particular ACDAddressEvent, indicated in turn by the ID value, may be determined by calling the Event.getID method on the event.

Since:

1.4

See Also:

Address, AddressEvent, Agent, ACDAddress

Field Summary

static int	ACD_ADDRESS_BUSY This event ID indicates that an Agent has moved into the Agent.BUSY state.
static int	ACD_ADDRESS_LOGGED_OFF This event ID indicates that an Agent has moved into the Agent.LOG_OUT state.
static int	ACD_ADDRESS_LOGGED_ON This event ID indicates that an Agent has moved into the Agent.LOG_IN state.
static int	ACD_ADDRESS_NOT_READY This event ID indicates that an Agent has moved into the Agent.NOT_READY state.
static int	ACD_ADDRESS_READY This event ID indicates that an Agent has moved into the Agent.READY state.
static int	ACD_ADDRESS_UNKNOWN This event ID indicates that an Agent has moved into the Agent.UNKNOWN state.
static int	ACD_ADDRESS_WORK_NOT_READY This event ID indicates that an Agent has moved into the Agent.WORK_NOT_READY state.
static int	ACD_ADDRESS_WORK_READY This event ID indicates that an Agent has moved into the Agent.WORK_READY state.

Fields inherited from interface javax.telephony.callcenter.CallCenterEvent

CAUSE_NO_AVAILABLE_AGENTS

Fields inherited from interface javax.telephony.Event

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN

Fields inherited from interface javax.telephony.AddressEvent

ADDRESS_EVENT_TRANSMISSION_ENDED

Method Summary

Agent

getAgent() Returns the Agent associated with the ACDAddress.

Methods inherited from interface javax.telephony.callcenter.CallCenterEvent

getCallCenterCause

Methods inherited from interface javax.telephony.Event

getCause, getID, getMetaEvent, getSource

Methods inherited from interface javax.telephony.AddressEvent

getAddress

Field Detail

ACD_ADDRESS_BUSY

public static final int ACD_ADDRESS_BUSY

This event ID indicates that an Agent has moved into the Agent.BUSY state.

See Also:

Agent.BUSY, Constant Field Values

ACD_ADDRESS_LOGGED_OFF

public static final int ACD_ADDRESS_LOGGED_OFF

This event ID indicates that an Agent has moved into the Agent.LOG_OUT state.

See Also:

Agent.LOG_OUT, Constant Field Values

ACD_ADDRESS_LOGGED_ON

public static final int ACD_ADDRESS_LOGGED_ON

This event ID indicates that an Agent has moved into the Agent.LOG_IN state.

See Also:

Agent.LOG_IN, Constant Field Values

ACD_ADDRESS_NOT_READY

public static final int ACD_ADDRESS_NOT_READY

This event ID indicates that an Agent has moved into the Agent.NOT_READY state.

See Also:

Agent.NOT_READY, Constant Field Values

ACD_ADDRESS_READY

public static final int ACD_ADDRESS_READY

This event ID indicates that an Agent has moved into the Agent.READY state.

See Also:

Agent.READY, Constant Field Values

ACD_ADDRESS_UNKNOWN

public static final int ACD_ADDRESS_UNKNOWN

This event ID indicates that an Agent has moved into the Agent.UNKNOWN state.

See Also:

Agent.UNKNOWN, Constant Field Values

ACD_ADDRESS_WORK_NOT_READY

public static final int ACD_ADDRESS_WORK_NOT_READY

This event ID indicates that an Agent has moved into the Agent.WORK_NOT_READY state.

See Also:

Agent.WORK_NOT_READY, Constant Field Values

ACD_ADDRESS_WORK_READY

public static final int ACD_ADDRESS_WORK_READY

This event ID indicates that an Agent has moved into the Agent.WORK_READY state.

See Also:

Agent.WORK_READY, Constant Field Values

Method Detail

getAgent

public Agent getAgent()

Returns the Agent associated with the ACDAddress.

Returns:

The associated Agent.