Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning a voice response application       Designing a voice response application            Designing a voice response application                 Application usability                 Prompts                 Announcements                 Menus                 Digit input                 Yes/no questions                      Touch-tone input for yes/no questions                      Spoken input for yes/no questions                      Yes/no questions with barge-in (WholeWord speech recognition)                      Yes/no question without barge-in                 Pace the application                 Application errors                 Touch-tone and speech recognition                 Dial through and barge-in                 Bilingual, multilingual, and non-US English applications                 Text-to-Speech in applications            Designing applications that use speech            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that integrate with Avaya IC            Designing applications that integrate with Avaya PDS            Designing applications that use Siebel eBusiness Integration       Developing a voice response application       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index