Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning a voice response application       Designing a voice response application            Designing a voice response application            Designing applications that use speech                 Speech file system                 Speech development tools and features                 Developing speech                 Recognizing WholeWord speech input                 Using NLSR in voice applications                 Putting it together                      Using NLSR with other features                      Getting the most out of Text-to-Speech                      Using Text-to-Speech and prerecorded speech together                      Using WholeWord and Natural Language Speech Recognition together                      Comparison of recognition types                 Enhanced Basic Speech formats            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that integrate with Avaya IC            Designing applications that integrate with Avaya PDS            Designing applications that use Siebel eBusiness Integration       Developing a voice response application       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index