Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning a voice response application       Designing a voice response application            Designing a voice response application            Designing applications that use speech            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that integrate with Avaya IC            Designing applications that integrate with Avaya PDS            Designing applications that use Siebel eBusiness Integration                 Introduction to Siebel eBusiness Integration                      Identifying data to be transferred                      Setting up Siebel                           Integration objects                           Workflows                           Document Type Definitions                 XML templates                 Queries and updates       Developing a voice response application       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index