Backing Up System Files Now

• About Backup Now
• Performing a Backup Now

About the Backup Now

Use Backup Now when you want to back up system data immediately. For example, you may want to back up data very soon after you have installed the Avaya media server and/or the INTUITY AUDIX system. Additionally, you may want to run the backup procedure just before making a change to your system. Doing so ensures that the most recent data is backed up, including data that is new since the last scheduled backup was run.

The "backup now" does not cause a degradation in service. However, for best results, perform a backup now at a time when the INTUITY AUDIX system experiences low usage. Additionally, the INTUITY AUDIX backup files can be quite large. As a result, your LAN network connection may fail during the backup. In this case, you can run a scheduled backup instead, which allows the S8300 to handle breaks in the LAN connection and ultimately create a successful backup. To run a scheduled backup in case of a failed backup now, you can simply set the schedule to run on the current day and 5 or 10 minutes in the future. See Create (add) a new backup schedule.

 

Note: Unlike other versions of INTUITY AUDIX systems (for example, INTUITY AUDIX R5.1), there is no partial success of a backup. An IA 770 INTUITY AUDIX backup is successful only if it includes all data you select for backup. If any of the data fails to be backed up, no data is stored.

Performing a Backup Now

Note: It is highly recommended that you stop the messaging software (voice system) before performing an attended backup. See Stopping the Messaging Software (Voice System) for more information.

To perform a backup now:

1. Stop the messaging software (voice system).
2. Login to the S8300 Main Menu.
3. Select:

   Backup Now

   The system displays the Backup Now screen.

4. Click the AUDIX checkbox at the top of the INTUITY AUDIX list of options. Then click the button for the data type or data types you want to back up. Only one option in the list can be selected for a specific back up. For detailed information about data sets, see Overview of Backup and Restore.
5. Select a backup method, FTP or email, to indicate the destination to which the system sends the backup data. For detailed information about backup methods, see Overview of Backup and Restore.
6. If you selected FTP, complete the following fields:
   • User name. You must enter a valid user name to enable the media server to log in to the FTP server. If you want to use the anonymous account, type "anonymous" in this field. If you do not want to use the anonymous account, type the actual user name in this field. Contact the FTP server administrator if you have questions.
   • Password. You must enter a password that is valid for the user name you entered. If you are using anonymous as the user name, you must use your email address as the password. However, the FTP site may have a different convention. Contact the FTP server administrator if you have questions.
   • Host name. Enter the DNS name or IP address of the FTP server to which the backup data is sent. To enter an IP address, use the dotted decimal notation (for example, 192.11.13.6).
   • Directory. Enter the directory on the corporate repository to which you want to copy the backup file. When you enter a forward slash (/) in the directory field, the system copies the backup file to the default directory. The default directory for backup data on the FTP server is /var/home/ftp. If you do not want to use the default directory, you must enter the path name for the directory. Contact the FTP server administrator if you have questions.
     
7. If you selected email, complete the following fields:

Note: Backup of INTUITY AUDIX data using email is not recommended.

• User name. Enter the name of the email account to which you are sending the backup files. For example, if you want to send the backup files to [email protected], the user name is "msmith."
• Domain name. Enter the name of the system that has the email account for the user ID you entered. For example, if you want to send the backup files to [email protected], the domain name is "mycompany.com."
• Mail server. Enter the name of the mail server to which you are sending the email. You can enter either the host name plus the domain name, or you can enter an IP address. This may or may not be the same system that hosts the user to whom you are sending the email. This mail server must be accessible on the same enterprise LAN as the one to which the media server is connected.
8. If you want to encrypt the backup data, click the box in the Encryption area of the screen and enter a pass phrase using an arbitrary string of 15 to 256 characters. The pass phrase can contain any characters except the following ones:

   ' \ & ` " %

   It is strongly recommended that you encrypt the backup data. You must remember the pass phrase because you cannot restore the data without it.

There is no way to retrieve a forgotten encryption pass phrase. If you forget the pass phrase, you will not be able to restore the data later.

9. Click Start Backup.

   The system displays the results of your backup procedure on the Backup Now results screen. If the results are not shown soon, you can also check the status using the following steps:

   1. Select the Backup Status option from the main menu.
      
      The system displays the Backup Status Selection screen.
   2. Click the most recent backup in the list, and click Check Status.
      
      The system displays the Backup Status screen.
      
      

   NOTE: The Refresh button is not available for this release of software.

   3. Repeat steps 1 and 2 until the message BACKUP SUCCESSFUL appears.
      

IA 770 INTUITY AUDIX data will have one of the following names attached to the backup file name:

• audix-ann for announcements
• audix-tr-msg for translations and messages
• audix-tr-name-msg for translations, names, and messages
• audix-tr-name for translations and names
• audix-tr for translations only

Note: If your backup fails, it may be because of LAN network problems and the size of the backup file. In this case, you can run a scheduled backup instead, which allows the S8300 to handle breaks in the LAN connection and ultimately create a successful backup. To run a scheduled backup in case of a failed backup, you can simply set the schedule to run for the current day of the week at a time 5 or 10 minutes in the future. See Create (add) a new backup schedule.

10. Restart the voice system.
    

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