The alarms on this page are generated by the VM application and indicate
a problem with the voice messaging system. The VM alarms are organized
as follows:
The system logs this alarm when the
voice storage space used is at 90% capacity or greater. The system automatically
resolves this alarm when the space usage drops below 85%.
Note: This condition
causes serious subscriber problems.
The INTUITY AUDIX data space that
the system is using reached 80% capacity. The system automatically resolves
this alarm when the space usage drops below 75%. If the space usage does
not decrease, this alarm can escalate to a VM AUDIX_FS
0 alarm.
Repair Procedure:
Note: After each step,
check for resolved alarms to see if you have freed enough space.
Decrease the maximum
number of activity log entries by doing the following:
The file count reached 80% capacity.
This alarm can escalate to VM AUDIX_FS 0. The system
automatically resolves this alarm when the file count used goes below
75%.
Repair Procedure:
Note: After each
step, check for resolved alarms to see if you have freed enough
space.
Ask subscribers
to delete unneeded messages. You might want to use the Broadcast
Message feature.
Remove unused
local and remote subscribers by doing the following:
To list the remote
machine names, use the list machines command.
Look at the Usage
Date field for each remote subscriber and delete those
that are unused by entering remove remote-subscriberremote
subscriber extension.
Reboot
the system to allow the INTUITY AUDIX system to reclaim unused
resources.
An attempt to restart the INTUITY
AUDIX application failed because the INTUITY AUDIX database is corrupted.
The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX data files are
corrupted. Although the system is providing INTUITY AUDIX service,
subscribers might have trouble sending or receiving messages.
The INTUITY AUDIX data files are
corrupted. Although the system is providing INTUITY AUDIX, subscribers
might have trouble sending or receiving messages.
The system is experiencing possible
file system corruption. Although the system is providing INTUITY AUDIX
service, this condition could lead to severe problems. Nightly and
manual backups usually fail while this alarm is active.
INTUITY AUDIX has lost its connection
to the dialing server because the dialing server is down. The dialing
server was either turned off or had a TCP/IP problem.
Repair Procedure:
You must wait for the remote
support center to fix this problem. The alarm is called in automatically,
unless there is another major alarm still active.
Basic System Administration
TCP/IP Administration and Diagnostics
TCP/IP Administration and Diagnostics
Network Addressing
The system displays the Network Addressing page.
Verify that the IP Address field contains the correct
system IP address.
If necessary, enter the correct IP address in the IP Address
field.
Delete any unnecessary administered remote machines. For example,
delete any unnecessary test machines. See Deleting
Remote Machines for more information.
The system logs this alarm when
AUDIX initialization fails. System initialization is suspended while
the database is reorganized. This error can occur under the following
circumstances:
Power supply is interrupted.
AUDIX restarts for a
maintenance reason.
Someone presses the Reset
button.
The system automatically resolves
this alarm after it reorganizes the database and completes initialization.
Note: Do not
press the Reset button. Wait for the system to reorganize the
database and initialize.
Repair Procedure:
Wait for the alarm to automatically
clear. Clearance can take up to 2 hours. If the alarm does not clear
after this length of time:
The operating system's RPC processes
are not running and cannot be restarted. This problem results in IMAPI
functionality being impaired and INTUITY AUDIX Message Manager and
Trusted Server services not being available. Since the system is providing
INTUITY AUDIX services, subscribers can use the telephone interface
to retrieve messages.
When this alarm occurs, the INTUITY
AUDIX application automatically restarts. This alarm remains active
during the restart and is resolved when the INTUITY AUDIX application
successfully restarts.
When this alarm occurs, the INTUITY
AUDIX application automatically restarts. This alarm remains active
during the restart and is resolved when the INTUITY AUDIX application
successfully restarts.
When this alarm occurs, the INTUITY
AUDIX application automatically restarts. This alarm remains active
during the restart and is resolved when the INTUITY AUDIX application
successfully restarts.
An INTUITY AUDIX process could
not initialize. The system might be providing limited INTUITY AUDIX
service.
Repair Procedure:
When this alarm occurs, the system
automatically attempts to restart the failed process. The alarm remains
active until the process successfully initializes, and then the alarm
is automatically resolved.
An INTUITY AUDIX process could
not operate. The system might be providing limited INTUITY AUDIX service.
Repair Procedure:
When this alarm occurs, the system
automatically attempts to restart the failed process. The alarm remains
active until the process successfully initializes, and then the alarm
is automatically resolved.
The INTUITY AUDIX database automatic
rebuild failed.
The system is not providing INTUITY
AUDIX service. The INTUITY AUDIX application has automatically stopped
its own operation and networking and attempted a restart. During this
restart, the application operates database file checks and performs
a rebuild audit to correct any problems or discrepancies that were
detected. If the rebuild audit is not successful, this system generates
this alarm.
The INTUITY AUDIX application
detected file damage during a restart.
The system stops the initialization
and the software attempts to fix the file problems. The system automatically
resolves this alarm after completing the fix and continues initialization.
The system encountered problems
while updating extension length values. Although the system updated
the extension length, the INTUITY AUDIX application could not update
its internal tables. This alarm can block administrators from adding
new subscribers.
The automated attendant routing
table contains inconsistent data.
This alarm occurs when a call
to an automated attendant cannot be routed as specified. This alarm
can occur if the routing tables are not updated after voice mailboxes
listed in the table are removed or if file corruption from a system
crash occurs. The system automatically resolves this alarm after the
table is updated.
The system has an inconsistent
holiday or business schedule name. This alarm occurs when a call to
an automated attendant cannot be routed as specified. The system automatically
resolves this alarm after a successful restoration of data and voice
system restart.
The INTUITY AUDIX application
cannot write to the day/night service file. The system is not providing
correct night service operation. This alarm might occur with alarm
VM SOFTWARE 6609.
Repair Procedure:
This alarm is automatically resolved
when the proper night service state is determined.
The INTUITY AUDIX application
cannot communicate with the voice platform software. The system is
providing limited or interrupted INTUITY AUDIX service.
The system failed to initialize
the INTUITY AUDIX application because of insufficient system resources.
The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX server detects
that the LDAP Server is not responding.
Repair Procedure:
The server attempts to restart
the LDAP Server. If the LDAP Server is restarted, the alarm is resolved.
If the LDAP Server does not restart, minor alarm VM
LDAPFAIL0 is then raised.
VM
SOFTWARE 6618
Description:
The system detected a database
problem. Stopping and restarting the voice system automatically repairs
the database.
The system failed to locate all
of the software needed to initialize the INTUITY AUDIX application.
The system is not providing INTUITY AUDIX service. This failure can
occur after a power hit or when a disk error happens. This alarm is
also sent to the remote support center.
The system found that INTUITY
AUDIX database files were missing during AUDIX initialization. The
system is not providing INTUITY AUDIX service. This failure can occur
after a power hit or when a disk error happens.
Because of another alarm, the
INTUITY AUDIX application has tried to restart itself twice but has
failed. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX maintenance
software automatically shut down the INTUITY AUDIX application and
attempted a restart.
This alarm can also indicate that
the system attempted too many restarts or that an unexpected error
occurred during the shutdown. The system is not providing INTUITY
AUDIX service.
The INTUITY AUDIX maintenance
software automatically shut down the INTUITY AUDIX application and
attempted a restart.
This alarm can also indicate that
the system attempted too many restarts or that an unexpected error
occurred during shutdown. The system is not providing INTUITY AUDIX
service.
The INTUITY AUDIX maintenance
software automatically shut down the INTUITY AUDIX application and
attempted a restart.
This alarm can also indicate that
the system attempted too many restarts or that an unexpected error
occurred during shutdown. The system is not providing INTUITY AUDIX
service.
The maintenance software has automatically
shut down the INTUITY AUDIX application and attempted a restart. The
system is not providing INTUITY AUDIX service.
The system failed to create a
new voice file system during INTUITY AUDIX initialization.
This problem can occur while an
Avaya technician attempts to add additional hours of speech to the
system. The system is not providing INTUITY AUDIX service.
The system failed to find the
external security password file. Any usage of the old, external security
password will fail. If you have one or more external trusted servers,
administer a new external security password.
This alarm tells you that the
outcalling database is corrupted.
Repair Procedure:
Contact
your remote support center to reinitialize the database. Next,
have all subscribers re-enter their outcalling database information.
VM TRAFIXFAIL
0
Description:
The automatic file recovery procedure
that was started by VM SOFTWARE 6616 failed.
The system will continue to provide service, but traffic collection
data is incomplete.
An attempt to send or receive
a fax failed. The system generates this alarm after a number of failures
occur.
Repair Procedure:
The system automatically resolves
this alarm if a failure does not reoccur within 5 minutes. If this
alarm continues to remain active, contact your remote support center.
VM VM_PT
5
Description:
(FAX may not be available until
a later release.) An attempt to record or print a fax failed. The
system generates this alarm after a number of failures occur. This
alarm can indicate a problem with the subscribers' fax equipment or
INTUITY AUDIX FAX Messaging administration.
Repair Procedure:
Verify that
the subscribers' fax equipment is working properly.
Verify that
INTUITY FAX Messaging is properly administered.
The INTUITY AUDIX application
is experiencing problems with a file. Although the system is providing
INTUITY AUDIX service, the system response times might be slow and
the performance poor.
