System Recovery (Hard Disk Crash)

If the S8300 has a hard disk failure, you must replace the S8300 Media Server, which is shipped with a new hard drive. The hard drive will have S8300 and IA 770 INTUITY AUDIX software already loaded on it. However, you may need to update the software as part of the recovery process.

Note: If the customer was showing an alarm for the CWY1 board prior to the disk crash, you need to order a replacement CWY1 board. Otherwise, reuse the CWY1 board attached to the old S8300.

1. Get the new S8300 Media Server.

You will have to order this piece of equipment using normal ordering procedures for your organization.

2. Get the latest S8300 software CD-ROM and IA 770 INTUITY AUDIX Languages CD-ROM, if necessary.

The most recent S8300 software CD-ROM also contains the most recent MultiVantage and IA 770 INTUITY AUDIX software. Get this CD-ROM from your project manager or services organization. In addition, you may need the IA 770 INTUITY AUDIX Languages CD-ROM, if the languages are not available on the S8300 CD-ROM.

3. Shut down the S8300 Media Server
4. Remove the CWY1 Board from the Old S8300 Media Server
5. Connect the CWY1 Board to the New S8300 Media Server
6. Power Up the S8300 Media Server, If Necessary
7. Load and Install the Most Recent S8300 and MultiVantage Softwareand Complete the S8300/G700 Installation

The most recent S8300 software (the .tar file) includes the most recent IA 770 INTUITY AUDIX software. However, you must separately install IA 770 INTUITY AUDIX after the software is uploaded to the S8300 FTP directory.

Note: Be sure to make the upgrade permanent at the completion of the installation of S8300 software.

8. If Necessary, Upload Additional Announcement Sets
9. Install the IA 770 INTUITY AUDIX software
10. Restore Data

Note: Be sure to include the ACP translations, server and system files, and security files, as well as the INTUITY AUDIX data.

12. Perform System Acceptance Testing
13. Perform a Backup Now

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