How to process messages
Purpose
This section describes how an agent handles various types of messages and also describes the functionality provided by the messaging software to handle those messages.
Important
The information in this section is based on Web pages delivered with the messaging software. If you choose to modify messaging Web pages, then this chapter may no longer apply. In addition, modifications to messaging Web pages may affect the functionality of the product. Therefore, any modification of messaging pages or scripts will void any warranty or maintenance support of the product.
Audience
The following information is intended for agents or anyone else needing to know how to process messages.
Contents
The following elements of message processing are described in detail:
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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