Message processing Web pages 

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Purpose

The messaging software provides Web pages to handle all facets of email message processing. All of these Web pages contain information pertinent to the task at hand as well as options for further processing. Message processing options are located on the toolbar of each messaging Web page. The processing options available on a specific Web page depends on the purpose of the Web page. A Help option is also available on each Web page toolbar that provides help information about that specific Web page. See Message processing options for detailed information about each processing option.

Contents

The following information describes what is contained in each Web page as well as how to use each Web page:

• Message Care Home Page (agent idle page)

• New Message Web page

• Message Care Reply Web page

• Suspend Message Web page

• Message Care Forward Web page

• Message Search Web page

• Message History Web page

• Message Care Note Web page

• Message View Web page

• Retrieve Acknowledgment Web page

• Send Acknowledgment Web page

• Resent Acknowledgment Web page

• Real Time Snap-Shot Report Web page

• Close Message Web page

   

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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001