Troubleshooting 

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Purpose

This information provides troubleshooting guidelines for CentreVu Internet Solutions. Information in this chapter represents a compilation of known problems and suggested solutions, based on actual installations and operation of the software. Check the troubleshooting items in this chapter before calling technical support.

Audience

This document is intended for installers, administrators, agents, and anyone who uses CentreVu Internet Solutions.

Contents

The following troubleshooting categories are covered:

• Troubleshoot administration problems

• Troubleshoot login and logout problems

• Troubleshoot Internet session and message processing problems

• Troubleshoot Internet session and message delivery problems

• Troubleshoot report problems

• Troubleshoot system interaction problems

• Troubleshoot alarm and system message problems

• Troubleshoot installation problems

References

In addition to the above troubleshooting topics, you should read the readme.txt file that is delivered with the software. The readme.txt file includes late-breaking changes to and news about the software.

Use the following references to help troubleshoot problems:

• DEFINITY ECS documentation

• CentreVu Computer-Telephony documentation

• Internet Telephony Gateway Technical Reference Issue 2 (555-027-212)

• Maintenance for DEFINITY ONE Communications System Release 9 and Avaya IP600 Internet Protocol Communications Server, Issue 4 (555�233�111)

• Installation and Upgrade for DEFINITY ONE Communications System Release 9 and Avaya IP600 Internet Protocol Communications Server, Issue 4 (555�233�109)

• DEFINITY ECS Release 9 Administration for Network Connectivity, Issue 2 (555�233�504)

   

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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001