Troubleshoot Internet session and message delivery problems 

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Purpose

This section provides tips for problems that arise during the delivery of Internet sessions and messages.

Contents

The following topics are covered:

• Agent cannot receive calls

• No calls arrive at a new VDN

• Customer is unable to launch NetMeeting

• Customer is unable to connect to an agent

• The agent is not receiving messages from a specific mailbox

• Retrieved messages are not going to expected agent

• The retry count is higher for specific messages going to the same VDN

• Agent cannot retrieve message

• Delay in message calls after the messaging software starts

   

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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001