Troubleshoot system interaction problems 

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Purpose

The system interaction troubleshooting section provides tips for problems that arise when system features are interacting.

Contents

The following system interaction troubleshooting topics are covered:

• Message agent gets a call but no PagePop

• Internet agent gets a session but no PagePop

• Erroneous label on a control window button or text area

• Agent Router cannot connect to the CentreVu Computer-Telephony server

• ITG cannot connect to the ICM server

• ICM server cannot connect to the VoIP gateway

• Message delivery is out of order or delayed

• Control Window does not download completely

• The Message Care server locks up after installing the messaging software

• pcANYWHERE answers but will not connect

• Work Flow Manager unable to connect to SQL database

   

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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001