The Agent or customer Control Window does not use specified language  

Description

The Agent or customer Control Window used the US English resource file (strings and error messages) for its labels and text instead of the resource file for the language specified on the Agent Login Web page or Contact Us page.

When the resource file for a specified language cannot be opened, the US English resource file is used instead. When the US English resource file cannot be opened or the resource file does not contain the correct Key=String pairs, then an error message is displayed in place of a string. See the Erroneous label on a control window button or text area problem.

Action

  1. Verify that the language value specified in your Web page is correct. For example, to set the language to German, the form on the Web page could include:

  2. Go to the icm/default/resources folder located on the ICM server. If you are using arenas, then go to icm/{arena_name}/resources .

  3. In the icm/default/resources folder, verify that the resource folder and associated phrases.txt file for the language parameter value specified in your Web page is present. For example, if you entered �de� as the language parameter value, then there must be a phrases.txt language resource file in the icm/default/resources/de folder. If there is not, you must create one with the strings translated appropriately. See What is localized? for information on creating additional language resource files.

  4. Verify that the resource file contains Key=String pairs as described in Step 3.

   


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Avaya Inc.
All rights reserved.
Modified: March 19, 2001