Message Care Note Web page 

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Introduction

The Message Care Note Web page allows you to enter information relative to message processing. Although agent notes are part of the message record, notes do not accompany outgoing replies. However, any agent viewing a message will also be able to view the notes associated with that message.

Illustration

The following illustration is an example of the Message Care Notes Web page:

Things to know about agent notes

The following subjects provide important information about Note Web page:

You can cancel the composition of your note by clicking on the Cancel button in the Message Care Agent Note Web page. You will be presented with a message box asking if you are sure you want to cancel. Clicking OK will close the Message Care Agent Note Web page without saving your note.

The messaging software does not automatically save your notes. You must save your note prior to closing the Message Care Agent Notes Web page.

You must ensure that you close the Message Care Agent Note Web page whenever you are finished composing your note or whenever you close the message for which you are writing an note.

No.

A note can reach approximately 30 Kilobytes (KB) of data.

Create an agent note

To create an agent note, do the following:

1. Click on the Note button.

   Result:
   

   The Message Care Note Web page appears.

2. Enter your text in the text box. You can use the Copy and Paste commands to enter text.

3. When you are finished entering text, save your note by clicking on the Save button. The Message Care Note Web page closes.