Message History Web page 

---

Introduction

The Message History Web page appears when you click on the History button. The Message History Web page allows you to view a chronological record of message processing details. A message's history log displays the state and event changes a message has undergone along with the agent active during those state changes. A message can go through numerous events and agents during processing; therefore, having the history of a message can prove valuable in correctly processing the message.

The following table provides the history information that may be recorded for each message:

Illustration

The following illustration is an example of the Message History Web page:

Things to know about the Message History Web page

The following subjects provide important information about the History Web page:

The Message History Web page uses a new browser window; therefore, you can view the history of a message while processing the message. If the History Web page does not appear when you click on the History option, check to see if the window is already open, but minimized.

You can resend any of the following outgoing message events by clicking on the underlined event, and then clicking on the Resend button:

• Replied Message

• Forwarded Message

In the History log of a message, an Active event followed immediately by another Active event indicates that the messaging software transferred the message.

View a message's history

To view the history of a message, do the following:

1. Click on the History button.

   Result:
   

   The Message History Web page appears populated with information about the message you are currently processing.

2. To resend a reply or forwarded message, click on either the Replied or Forwarded underlined text to display the message, and then click on the Resend button.

3. When you are finished viewing a message's history, close the Web page by clicking on the Close button in the title bar.

View a message from the History Web page

To view the Original Received, Replied, Forwarded, or Response Received message from the History Web page, do the following:

1. After you have clicked on the History button and received the History Web page, click on either the Original Received , Replied, Forwarded, or Response Received link.

   Result:
   

   The appropriate View Web page appears.

2. From the View Web page, you can do the following:

   • Go back to the History page by clicking on the Prev button.

   • Resend either the Replied or Forwarded message by clicking on the Resend button.