Enabling CTI Functionality in Dialog Designer

CTI and IC Connectors > About CTI Connectors > Using CTI Connectors in Applications > Enabling CTI Functionality in Dialog Designer

	Enabling CTI Functionality in Dialog Designer

To use CTI connector functionality in Dialog Designer applications, you must first enable the CTI connector servlet in the Tomcat server engine. This task is accomplished in the project properties dialog box. To enable the CTI connector servlet, see Pluggable Connectors Tab.

Once the CTI connector is installed in Tomcat, when Tomcat is restarted, the CTI connector attempts to establish a connection with the CTI simulator in Dialog Designer. This connection allows you to test and simulate CTI functions in your Dialog Designer applications.

When you enable CTI for an application, Dialog Designer automatically uses the CTI connector servlet to collect call info data and store it in a special variable named cticallinfo. See About the cticallinfo Variable.

When you deploy a completed speech application, the CTI connector servlet must be redirected so that it no longer attempts to establish a connection with the CTI simulator in Dialog Designer. Rather, it should establish a connection with the actual telephony server (T-server).