Goto

Nodes and Palette Options > Detailed Palette Option Descriptions > Goto

	Goto

Type

Form item

Available from

AppRoot node (see Setting Global Application Properties: AppRoot Node)

Announce Node

Prompt and Collect Node

Blind Transfer Node

Bridged Transfer Node

Record Node

Menu Node

Form Node

Servlet Node

Purpose

The Goto item makes it possible to redirect a call flow to a specific node in response to an event.

For example, if a caller is having trouble making a response that the system can match. You might, in this case, want to redirect the caller to a live attendant. You can set the No Match event handler to go to a Blind Transfer node, which transfers the caller to the attendant.

Behavior

When the system catches an event to which the Goto item is assigned, the application directs the call to the node specified in the Goto item.

With the exception of the Servlet node, the Goto item cannot be used independently. It is always used as a sub-item of an event handler.

Note:

In the Servlet node, the Goto item is used independently.

The Goto item cannot be used with same event handler as a Throw item.

Properties

Goto Form - Select the node to which you want to direct the call when the specified event is caught.

Threshold - A variable that must have a positive integer value.

The Threshold setting determines how many times the specified event must be caught before application redirects the call flow to the Goto Form. Until this threshold is reached, the system plays the prompt assigned to the event handler, if any, and then waits for another response from the caller.