Dialog Designer provides several CTI connectors to use when you want to incorporate CTI functionality in your applications:
- Conference Party - Makes it possible to add an additional caller to an existing conference. This additional caller is added to the conference without announcement (unannounced) to the existing callers. Sometimes, this type of call operation is also called single-step conference. See Conference Party (CTI).
- Blind Call - Used to transfer the caller to a destination number without knowing the call results. If the transfer fails, the call is lost and the application cannot retrieving it. See Blind Call (CTI).
- Consultation Call - Used to transfer the caller to a destination number while maintaining control of the call. If the call is not successful, the caller will be pulled back from being on hold and the call results can be analyzed for further action. See Consultation Call (CTI).
- Call Info - Collects information about the call and stores the information in a variable.
- This is most useful when passing call data information from a CTI parent application to a CTI module. See Call Info (CTI).
- Conference - Takes two telephone numbers passed to it and merges them in a single call session. See Conference (CTI).
- Transfer - Transfers a call and associated data to another number. See Transfer (CTI).
- Disconnect - Disconnects a designated number from the call. See Disconnect (CTI).
- Hold - Places the caller on a designated number on hold. See Hold (CTI).
- Retrieve - Releases a caller on hold from hold status. See Retrieve (CTI).
Note that the Data Node is the only node in which you can use CTI connector items.
