INTUITY AUDIX contains a variety of topics that relate to initial and ongoing administration.
Topics include:
Administrative Interfaces
The system provides three interfaces for accessing and administering INTUITY AUDIX features. These interfaces are:
- A telephone
- A console consisting of
a dedicated monitor and keyboard for local administration access to
a system of browser pages, menus, and screens
- The browser interface,
which can be used from any location with access to the internal LAN
or the Internet.
Most of the platform and networking
administration is done through the browser interface. The customer administration
and messaging administration are carried out through the administration
screens.
Three customer administration logins allow varying levels of access to the features and capabilities:
- System administrator (sa)
- Voice mail (vm)
- Craft
Administration from the Telephone Interface
The system administrator performs some administrative tasks using the telephone, including recording:
- Subscribers' names (this
is optional; customers can record their own names.)
- Networked machine names
— for information on networking, see�Digital
Networking Administration.
- Automated attendant menus
and options.
The voiced menu options
that callers hear are actually personal greetings that the customer
records for the Automated Attendant's extension. The Multiple Personal
Greetings feature can also be used to provide different menus and
options for different types of callers. For an overview of the Automated
Attendant features, see Automated Attendants
and Bulletin Boards.
- Bulletin Board announcements.
As with Automated Attendants,
the system administrator records Bulletin Board messages. For more
information and procedures, see� Automated
Attendants and Bulletin Boards: What Is a Bulletin Board.
- Enhanced List Application
(ELA) mailbox names.
The Enhanced List Application
(ELA) is a powerful messaging tool that can distribute large quantities
of messages. To AUDIX, ELA mailboxes look and act like any customer
mailbox. The system administrator records a name for a mailbox so
that customers hear a meaningful name when sending messages for distribution.
For more information and procedures, see Enhanced
List Application.
- Announcement fragments
and announcements.
An announcement fragment
is a recorded voice segment, and an announcement is a set of rules
for determining when a specific fragment is to be played. For more
information, see Customizing Announcements.
Administration from INTUITY
AUDIX Browser Interface
Most INTUITY AUDIX platform administration
tasks are performed using windows accessed by selecting options from
the Messaging Administration main menu. Through
the INTUITY AUDIX windows the system administrator can:
- View information, enter
information, access menus, or select available system options.
- Access the AUDIX command screens by starting
at the Messaging Administration main menu and selecting
- Access online system Help
and field Help for data entry fields in the window.
Administration from AUDIX Screens
The system administrator administers
most aspects of INTUITY AUDIX messaging using either the browser interface
or the AUDIX Command Prompt screen.
When the customer first accesses the AUDIX Command Prompt
screen, a blank screen is displayed. From this screen, the customer
enters commands that cause the system to display other screens, such
as Machine Profile, Subscriber, and Class of Service screens. These
screens allow the system administrator to enter or view information
or to select available system options.
Each screen has a name, which is
part of the command that is used to display that screen. As with the
browser interface, online Help and field Help for data entry fields
are available.
The following table describes the layout and components of the INTUITY AUDIX Administration screen.
Table: INTUITY AUDIX Administration Screen Layout
| System status line |
This line displays INTUITY AUDIX system information, including the machine name, application status, any active alarms, and the number of people logged in to the system. |
| Command history line |
This line displays the fully expanded command currently entered in the command line and the current page number and page count (for example, change subscriber "Jane Doe" Page 1 of 2). If the active screen is a Help screen, this line contains the title of the screen or field Help (for example, change subscriber "Jane Doe": field help Page 1 of 1). |
| Activity area |
The activity area displays:
- Data-entry fields used to specify new or changed parameter values
- Display-only fields, which contain current parameter values that cannot be changed from this screen
- Report results, which display requested system information
- Screen and field Help activated with the Help or Choices keys
|
| Help/error message line |
This line displays system feedback (for example, Command Successfully Completed), error messages, and prompts. |
| Command line |
This line is used to enter commands to access a new screen or exit AUDIX Administration. |
| Function key labels |
This portion of the screen shows labels for function keys F1 through F8. The labels indicate the actions invoked by pressing the function keys while a screen is active. |
System Logins
There are three logins that provide varying levels of access to the features and capabilities of the INTUITY AUDIX system. This layered login approach provides a means to limit access to certain features.
VM Login
The voice mail (vm) login permits:
- Administration of the INTUITY AUDIX voice messaging feature package through the AUDIX administration screens
- Access to selected maintenance logs
SA Login
The system administrator (sa) login permits:
- Administration of all the INTUITY AUDIX feature packages and systemwide features through both the INTUITY AUDIX windows and the AUDIX administration screens
- Access to selected maintenance logs
Craft Login
The services craft login permits:
- Administration of all the INTUITY AUDIX feature packages and systemwide features through both the INTUITY AUDIX windows and the AUDIX administration screens
- Access to all maintenance logs
Note:
The craft login is reserved for services personnel.
|
Administrative Access by More Than One Person
A system allows more than one person to perform the same function on the same screen, for example, adding a customer to the INTUITY AUDIX Voice Messaging database. However, when two people happen to be editing the same profile, only the changes made by the person who saves the screen last are written to the hard disk. The other changes are lost.
Help
Help is available at three levels:
- When using a computer or terminal, Help can be activated for any window, screen, or field. Use the Help and Choices keys for the purpose of obtaining assistance.
- The Help key provides general system information, navigation suggestions, and data entry overviews.
- The Choices key is active when the cursor is in a field, window, or screen and provides specific information for the field, window, or screen.
- Help can be obtained from the INTUITY AUDIX documentation set. This set of documents contains detailed administrative and diagnostic procedures.
- When using a telephone, Help can be obtained by calling the remote services center, which is open 365 days a year.
Remote Access
Remote access allows system administrators
to perform administrative duties from a console that is not part of
the INTUITY AUDIX system. For example, system administrators can use
a console at their desks for remote access, or can access the Administration
pages from a browser on the LAN. There are two types of remote access:
services remote access and customer remote access.
Services Remote Access
Technicians can access a system
remotely through the maintenance modem on the second communications
port (COM2). The maintenance modem should have been installed with the
new system. For more information, see Connecting
the Modem.
With the Access Security Gateway
(ASG) feature, you can secure the administration and maintenance ports
on the INTUITY AUDIX server. Whenever a subscriber begins a session
on the server for purposes of administration or maintenance, the subscriber
must enter a valid login ID. If the ASG interface is administered, the
server issues a numerical challenge. The subscriber must enter the correct
numerical response in order to access the INTUITY AUDIX administration
and maintenance features. Using ASG reduces the possibility of unauthorized
access to the system. See� Administering the ASG
Gateway for procedures for using the ASG interface.
Customer Remote Access
The customer can access the INTUITY
AUDIX system remotely through a terminal and modem connected to a serial
port or USB port, or over the customer's LAN with any web browser.
Internet Messaging Administration
The system administrator can administer the operation of Internet Messaging through a World Wide Web browser interface. Where possible, default values or a list of selections are provided. However, some fields require that an entry be made, after which the system will operate properly. To move from one screen to the next, click the Next link at the bottom of each page. For additional information on Internet Messaging, see Overview of Activating Internet Messaging.
