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Testing Name Dialing and Spoken Name Addressing

Testing the Name Dialing Feature

The Voice Director Name Dialing feature comes equipped with a default Voice Director names database. This database contains the names and some nicknames of the presidents of the United States. It is a good test for the Name Dialing feature because this is a relatively small list of prominent names and the pronunciation of each name has been validated.

Use the Presidents' Name test to troubleshoot if you experience problems with Voice Director.

Performing the Presidents' Name Test

To perform the Presidents' Name test:

  1. Assign the Voice Director Name Dialing feature to an Intuity AUDIX port.
  2. Call the Name Dialing feature.
  3. When the application asks you to "Speak a name," press 1 2 3 4 on the telephone keypad.
  4. The Name Dialing feature responds "Speak a president's name" <beep>.
  5. Speak a presidents' name.

    6. The Name Dialing feature responds by speaking back that president's name and asks for another president's name. Test as many names as you want.

  6. Hang up the telephone when you have completed your test.

Evaluating the Results of the Presidents' Name Test

If you speak the name of a president and the Name Dialing feature returns the same name, the test is considered a success. Many factors influence speech recognition, therefore, the Name Dialing feature may not respond with the correct response every time. However, it should provide the correct response the majority of the time if you are using a corded telephone and are in a reasonably noise-free environment.

If you experience poor recognition accuracy, have others try the test. If they also experience poor recognition accuracy, see Troubleshooting Voice Director for suggested solutions.

The following is a list of problems you might encounter while performing the Presidents' Name test.

If you encounter any of these problems, see Troubleshooting Voice Director for suggested solutions.

Testing a Full Featured Name Dialing Feature

The Presidents' Name test ensures that the Voice Director recognition system is functioning properly on the Voice Director system. See Hardware and Software Requirements for a complete description of the components that make up the Voice Director system. This next test uses the Pronunciation Editor and the Voice Director pronunciation database provided by the Intuity AUDIX system to see if Voice Director can recognize names from the Intuity AUDIX subscriber database.

Viewing Names in the Voice Director Names Database

To view the Voice Director names database:

  1. Load the Pronunciation Editor on a Windows workstation that can access the Intuity AUDIX system across a TCP/IP network. See Installing Voice Director on the Voice Director Server for installation instructions for the Pronunciation Editor.
  2. Log in to the Pronunciation Editor using an administrator log in. Use the Pronunciation Editor password indicated in the Voice Director Administration screen.
  3. Choose the machine that represents your local Intuity AUDIX system. See The Voice Director Pronunciation Editor Screen for instructions on how to select an Intuity AUDIX machine and view the Voice Director names database.

Listening to a Name

Once you select a machine, the Voice Director Pronunciation Editor screen displays a list containing user names, mailboxes (extensions), telephone numbers, and spoken names.

To listen to a name located in the list:

  1. Scan the list for a name that has a "Phonetic 1" value.
  2. Call the Name Dialing feature.
  3. When the Name Dialing feature answers with "Speak a name," speak the name you selected from the list.

    4. The Name Dialing feature should respond with the name you selected. If the Name Dialing feature responds with another name, cancel the transfer by pressing any touchtone. You are re-prompted to "Speak a name." Try several names to get a sense for the recognition accuracy. See Troubleshooting Voice Director if the Name Dialing feature responds "Speech recognition is not available" or refuses to allow you to speak a name.

Testing Voice Director with the Intuity Audix

A final test of Voice Director is to use Voice Director as a feature of the Intuity AUDIX.

To test Voice Director with the Intuity AUDIX:

  1. Call AUDIX.
  2. Log in to your mailbox.
  3. When prompted to create a message, create a message.
  4. When the Intuity AUDIX application allows you to enter an extension for addressing, press * M O on the telephone keypad.

    5. The system enables the Voice Director and you hear the prompt "Speak a name."

  5. Speak the name of the person you want to call.

See Troubleshooting Voice Director if the Name Dialing feature responds "Speech recognition is not available" or refuses to allow you to speak a name.

Increasing the Accuracy of the Voice Director Names Database

Once you determine that Voice Director is running, you need to check the Voice Director names database to make sure that all of the names have good pronunciations. These pronunciations should match how the mailbox owners speak their names.

Use the Pronunciation Editor to evaluate all the names within your local Intuity AUDIX system and other Intuity AUDIX systems that are in your network. See The Voice Director Pronunciation Editor Screen for information on viewing and modifying names using the Pronunciation Editor.

Increasing the Scope of Your Voice Director Name Database

For a smooth implementation of Voice Director and to help reduce the volume of support calls, you may want to inform a small group subscribers of the availability of Voice Director at one time. The subscribers who are aware of Voice Director can address anyone in the Intuity AUDIX system. The remaining subscribers can be informed in planned phases.

After a successful distribution of the Voice Director features to your local subscribers, you have the opportunity to add additional Intuity AUDIX systems to the Voice Director names database. However, before any additional Intuity AUDIX systems are added, every name in the subscriber database should be checked to confirm the pronunciation is correct in the database. See The Voice Director Name List Screen for information on adding Intuity AUDIX systems to the Voice Director names database.

Maintaining the Accuracy of your Voice Director Names Database

It is important to check the names within the Voice Director names database. The Voice Director system automatically creates pronunciations for each new subscriber, but it is important to check that the pronunciations are correct. See The Pronunciation Editor User Edit Screen for information on modifying a name located on the Voice Director server.

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